Guest Service Expert -Server

JW Marriott is a luxury hotel brand under Marriott International, composed of more than 100 beautiful hotels situated in prominent cities and prestigious resort locations worldwide. The brand is synonymous with exceptional hospitality and is dedicated to creating remarkable experiences for both guests and employees. JW Marriott values its employees above all because when its staff are happy and fulfilled, guests enjoy a superior hospitality experience. Known for an environment that fosters confidence, genuine care, innovation, and strong adherence to the founder J. Willard Marriott's legacy, JW Marriott offers a workplace where individuals can thrive both personally and professionally.

Located at 100 W Trade St, Charlotte, North Carolina, the JW Marriott hotel is currently seeking dedicated Guest Service Experts. This full-time, non-management position represents an opportunity to work in a dynamic, fast-paced hospitality environment where meticulous attention to customer satisfaction is paramount. The primary goal of the role goes beyond just serving food and beverages; it is about crafting an unforgettable and unique experience for the guests that transcends the basics of dining.

Guest Service Experts at JW Marriott take initiative in offering a wide range of services designed to enhance the guest experience. They are involved in every detail, from setting tables to coordinating with kitchen staff, engaging with guests through friendly and professional interactions, serving meals, and maintaining impeccable cleanliness in work and storage areas. This role is integral to ensuring smooth operational flow and guest satisfaction at the hotel.

Working in this role requires physical endurance and agility as the tasks involve standing, sitting, walking for extended periods, and moving across surfaces that may include slopes or slippery areas. Regular duties include reading and verifying menu information, performing various physical movements such as lifting or moving objects under 50 pounds without assistance, reaching high places, bending, twisting, stretching, and stooping. These physical activities and other assigned reasonable tasks are essential for maintaining hotel operations and guest satisfaction.

The job requires adherence to certain fundamental principles that contribute to success. Creating a safe workspace is a priority, along with following company policies and procedures. Maintaining quality standards and professionalism in appearance, communication, and uniform are crucial aspects of the role. The hotel environment at JW Marriott is built on a foundation of respect, diversity, and inclusion, where every associate is welcomed and valued for their unique talents and experiences.

JW Marriott offers an unequaled work experience, emphasizing camaraderie and community among a diverse group of colleagues. It provides training, development, recognition opportunities, and a holistic wellness-focused environment. The company is committed to equal opportunity employment and non-discrimination based on disability, veteran status, or other protected characteristics.

As part of Marriott International's luxury portfolio, JW Marriott promises an exceptional employee experience called "The JW Treatment." Employees are empowered to do their best work, fulfill their purpose, become part of a global team, and develop their highest potential. The role of Guest Service Expert at the Charlotte location is a gateway to not only a rewarding job but a career path filled with growth and opportunities in the hospitality industry.