Guest Service Expert (Restaurant Server - PM)

Marriott International is a global leader in the hospitality industry, renowned for its commitment to delivering exceptional guest experiences across its diverse portfolio of brands. Among these esteemed brands is JW Marriott, part of Marriott International's luxury portfolio, featuring more than 100 beautiful properties situated in gateway cities and distinctive resort locations worldwide. JW Marriott stands out as a beacon of luxury, innovation, and genuine hospitality, offering an unparalleled work environment where associates can grow personally and professionally.

The Atlanta Airport Marriott, located at 4711 Best Rd, College Park, Georgia, is seeking dedicated individuals to join their dynamic Food and Beverage team as Guest Service Experts. This full-time, non-management position is pivotal in creating memorable dining experiences for guests who visit the hotel’s dining facilities. Working the evening shift, Guest Service Experts play an essential role in ensuring guests feel welcomed and attended to, seamlessly integrating hospitality with the culinary delights offered.

In this role, the Guest Service Expert is more than just a server delivering food and drinks; they are the heart of the guest dining experience. Responsibilities range from setting up tables to communicating effectively with kitchen staff, ensuring smooth service flow. Interaction with guests is key — these associates listen attentively to guest needs, deliver food and beverages with a friendly demeanor, and maintain a clean and safe environment throughout the shift. The position requires associates to be physically active, standing, sitting, and walking for extended periods, and handling items up to 25 pounds independently or up to 50 pounds with assistance. It’s a hands-on role that demands attention to detail, a proactive attitude, and commitment to upholding Marriott’s high standards of service quality and professional appearance.

Marriott International prides itself on fostering an inclusive and diverse workplace where associates from all backgrounds are valued and empowered. The company’s dedication to equal opportunity and non-discrimination is deeply embedded in its culture, ensuring a respectful and supportive environment. The Atlanta Airport Marriott invites candidates who share these values and are passionate about hospitality to become part of a global team renowned for its blend of culture, talent, and dedication to service excellence.

Joining the team means embracing Marriott’s promise of "Wonderful Hospitality. Always." As a Guest Service Expert, you contribute directly to this legacy by ensuring every dining encounter is smooth, friendly, and memorable. The position is ideal for individuals eager to develop their skills in a vibrant hospitality setting, working alongside experienced professionals in a supportive luxury hotel environment. Marriott offers numerous opportunities for career growth, training, and recognition, fostering not just job satisfaction but also personal fulfillment and professional development.

Marriott International’s extensive resources support associates’ well-being and professional journey, offering comprehensive training programs to enhance skills and elevate guest service standards continuously. Being part of Marriott means belonging to a world-class hospitality community that encourages innovation, cultural diversity, and personal excellence. The Guest Service Expert role at the Atlanta Airport Marriott is the perfect entry point for those aspiring to build a rewarding career in the hospitality industry, where every day presents new challenges and opportunities to shine.

If you are excited about hospitality, enjoy engaging with people, and are committed to providing exceptional service in a luxury hotel environment, this role will allow you to thrive while making a positive impact on guests’ experiences. Join Marriott International and JW Marriott to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself.