Guest Service Expert - High Dive

Marriott International is a globally recognized hospitality company known for its vast portfolio of hotel brands offering exceptional services and memorable guest experiences. Among its esteemed brands is the JW Marriott, which is part of Marriott's luxury portfolio, consisting of more than 100 spectacular properties located in key gateway cities and distinctive resort destinations worldwide. Marriott International prides itself on its inclusive work culture, promoting diversity, equality, and opportunity for all employees. This commitment extends to creating a welcoming environment where employees can thrive, grow professionally, and feel valued for their unique backgrounds and experiences. As a globally trusted brand, Marriott Hotels aims to elevate the art of hospitality by embracing innovation and maintaining the comfort and familiarity that guests across the globe cherish. It offers an exceptional career experience centered on the pursuit of greatness, belonging to a global community, and the opportunity to become the best version of oneself.

This particular role is for a Guest Service Expert at the Marriott Marquis Houston, located at 1777 Walker St, Houston, Texas. This is a part-time, non-management position within the Food and Beverage and Culinary category. The primary role of a Guest Service Expert is to ensure that every guest receives a unique and memorable dining experience beyond just enjoying food and drinks. This position requires proactive engagement with guests, setting tables properly, communicating efficiently with the kitchen staff, and maintaining cleanliness of work areas and supplies. The Guest Service Expert makes the entire dining transaction feel seamless and integral to the overall guest experience.

Success in this position requires a commitment to creating a safe work environment, strictly adhering to company policies and procedures, and upholding high standards of quality and professionalism. The role demands physical stamina to remain on feet for extended periods, maneuver across uneven surfaces, and manage light lifting of objects up to 50 pounds with assistance. Additionally, employees must exhibit an attentive approach, including reading and verifying menu information accurately and performing various related duties as needed. This position is an excellent opportunity for those who are eager to contribute to a reputable hospitality brand with a welcoming atmosphere and who aspire to develop their skills in a dynamic, guest-focused environment. Marriott International emphasizes equal opportunity employment, actively supporting non-discrimination and celebrating the diverse talents and cultural richness of its associates, which enhances both the employee and guest experience.