Guest Service Expert- AM Food Server Seasonal

Marriott International is a globally recognized leader in the hospitality industry, known for delivering exceptional guest experiences through its diverse portfolio of hotel brands. Among these brands is JW Marriott, part of Marriott's luxury collection, famous for its commitment to excellence and providing a refined, comfortable environment that caters to discerning travelers worldwide. Marriott International prides itself on fostering an inclusive culture that values the unique backgrounds of its associates, enabling them to thrive both personally and professionally. With more than 100 JW Marriott properties located in gateway cities and distinctive resort locations, the company offers unparalleled opportunities for career growth, training, development, and recognition within a supportive community setting that emphasizes holistic well-being.

The JW Marriott brand embodies a philosophy that places associates at the heart of its operations. This approach, known as The JW Treatment, is predicated on the belief that happy employees create happy guests. The brand encourages confidence, innovation, genuineness, and intuition in its team members and nurtures a camaraderie-rich work environment. Employees are empowered to pursue their passions, embark on meaningful career journeys, and become the best versions of themselves while working in a luxury environment that values safety, professionalism, and high-quality service standards.

The Guest Service Expert role at Marriott's JW Marriott in Santa Clara, California, exemplifies the company’s dedication to unforgettable service experiences. This part-time, non-management position pays $18.70 per hour and is tip-eligible, offering flexibility with weekend and holiday schedules preferred. The role is seasonal and runs through November, making it ideal for candidates seeking short-term employment with the potential for enriching career experiences in hospitality.

Guest Service Experts are more than just food servers; they are the face of the guest experience, providing a wide range of services that ensure every guest interaction is seamless and memorable. Their responsibilities extend beyond serving food and drinks to include setting and clearing tables, communicating orders effectively with kitchen staff, providing friendly and attentive service to guests, and maintaining cleanliness in work areas. These experts help create a safe work environment by adhering to company policies and quality guidelines, and they must always present a professional appearance and communication style.

The physical demands of the job require Guest Service Experts to be active throughout their shifts, including standing, walking, and occasionally sitting, often on uneven or slippery surfaces. Their work involves moving and lifting items weighing up to 25 pounds independently and up to 50 pounds with assistance, requiring physical stamina and coordination. Such duties emphasize a hands-on approach essential to hospitality roles, where attention to detail and proactive problem-solving are key to success.

Preferred qualifications for this role include a high school diploma or GED equivalent, along with less than one year of related experience in food service. While no supervisory experience is necessary, candidates should possess a genuine desire to engage with customers and contribute positively to a team environment. Previous food serving experience is advantageous but not mandatory, making this an excellent entry-level opportunity for those aspiring to build a career in the food and beverage industry.

At Marriott International, the company is committed to equal opportunity employment and values diversity in its workforce. It adheres to non-discrimination policies that protect candidates on the basis of disability, veteran status, and other legally protected categories. Marriott International also considers qualified applicants with criminal histories in compliance with applicable laws, underscoring their inclusive hiring practices.

In summary, this Guest Service Expert opportunity at JW Marriott Santa Clara allows individuals to join a world-renowned hospitality brand that values its employees, offers competitive compensation, and promises an enriching work environment. The role is perfect for candidates who are motivated to provide wonderful hospitality, embrace teamwork, and develop professionally in a supportive luxury setting. By joining this team, associates become part of a truly global organization where their contributions are recognized and their career aspirations supported.