Guest Service Expert

Renaissance Hotels is part of Marriott International, a global leader in the hospitality industry renowned for its commitment to delivering outstanding guest experiences and fostering inclusive workplace environments. Situated at 2081 Convention Center Concourse, College Park, Georgia, this establishment operates within the food and beverage sector, emphasizing not only quality dining but memorable and unique guest experiences. Renaissance Hotels pride themselves on embracing local culture and the spirit of their neighborhoods, appealing to travelers seeking authentic and adventurous experiences. This position is a full-time role based onsite, contributing directly to the hotel's vibrant and dynamic food and beverage service team. The job category is specifically within Food and Beverage & Culinary services, focusing on the crucial role of a Server, also referred to as a Guest Service Expert within the organization.

As a Server at Renaissance Hotels, the role goes beyond simply delivering food and beverages to guests; it centers on creating an engaging and exceptional experience that complements the culinary offerings. The Server is integral in setting the tone for the guest's visit by ensuring smooth communication between guests and kitchen staff, managing orders efficiently, and maintaining a welcoming environment throughout the dining process. This role requires a service-oriented mindset, attention to detail, and the ability to maintain a high standard of professionalism in appearance and communication.

Key responsibilities involve physical tasks like standing, walking, and moving around the service area, often on uneven or slippery surfaces, which requires stamina and agility. The Server must handle lifting and moving items weighing up to 25 pounds unassisted and up to 50 pounds with help, incorporating bending, twisting, pulling, and stooping motions frequently. Adherence to safety protocols, company policies, and quality standards is paramount to ensure both guest and employee wellbeing. The role demands initiative and hands-on involvement, where every action directly contributes to the overall satisfaction of the guests and the success of the business.

The ideal candidate will have at least a high school diploma or GED equivalent and some hospitality or related work experience, even if less than one year. No supervisory experience or certifications are necessary, making this an excellent opportunity for those entering the hospitality field or looking to grow their career within a globally recognized brand. Renaissance Hotels value diversity and inclusion, actively seeking candidates from all backgrounds and providing equal employment opportunities while cultivating a supportive work culture. This role offers a platform to join a passionate team focused on delivering excellence and being part of a renowned international hotel portfolio.