Guest Service Expert

Marriott International is a globally recognized leader in the hospitality industry, known for its diverse portfolio of world-class hotels and resorts. Among its many acclaimed brands is Renaissance Hotels, renowned for delivering unique and culturally immersive experiences to guests. Renaissance Hotels emphasize the spirit of the local neighborhoods they serve, offering guests the chance to discover the unexpected and create memorable stories during their travels. Located at 9721 Arboretum Blvd, Austin, Texas, Renaissance Hotels seeks to hire passionate individuals who share their enthusiasm for exploration and delivering exceptional service.

This part-time, non-management position of Guest Service Expert at Renaissance Hotels is fundamentally about more than just food and drinks. The role centers on crafting a memorable and unique dining experience for guests, combining thoughtful service with attentiveness to detail. Guest Service Experts will perform a variety of duties including setting tables, communicating clearly and efficiently with kitchen staff, engaging warmly with guests, and maintaining cleanliness of work areas and supplies. The position requires candidates who are proactive and take initiative to ensure each guest’s meal experience is seamless and enjoyable from start to finish.

Success in this role demands dedication to maintaining a safe work environment, strict adherence to company policies, and upholding high-quality standards in all aspects of service. Guest Service Experts often spend extended periods on their feet, navigating the restaurant space to meet guest needs and support operations. They must be physically capable of manual tasks such as lifting, carrying, pushing, and pulling items up to 25 pounds independently, and up to 50 pounds with assistance, as well as bending and reaching during service. Professionalism in appearance, communication, and uniform compliance is essential to maintain the brand's reputation and ensure a welcoming atmosphere.

Ideal candidates will have a high school diploma or GED equivalent, although less than one year of related work experience is acceptable, as this role suits individuals eager to launch their hospitality careers. While supervisory experience is not required, the position offers valuable opportunities to learn and grow within Marriott International's supportive and inclusive environment. No specific certifications or licenses are necessary, making it accessible to a wide range of applicants.

Marriott International is proud to be an equal opportunity employer that values diversity and inclusion. The company fosters a culture where the unique backgrounds and talents of associates are celebrated, encouraging a workplace free from discrimination. This commitment ensures that every team member feels they belong and can bring their authentic selves to work. Renaissance Hotels, as part of Marriott International, embodies this ethos by creating workplaces where associates can develop purpose, belong to a vibrant global team, and reach their full potential.

Joining Renaissance Hotels as a Guest Service Expert not only means stepping into a role focused on hospitality excellence but also becoming part of a greater mission to elevate guest travel experiences. Marriott International's reputation for career development and associate support provides a strong foundation for personal and professional growth. The position invites dynamic individuals ready to contribute to a collaborative team environment, embrace the spirit of the neighborhood, and deliver exemplary customer service that transforms routine dining into an adventure for guests. This comprehensive approach to service, combined with the stable backing of a leading global hotel brand, creates an excellent opportunity for those looking to make their mark in the food and beverage industry.