Guest Service Expert

Courtyard by Marriott, located at 1041 Wake Towne Dr, Raleigh, North Carolina, is part of Marriott International, a global leader in the hospitality industry. Marriott International has a reputation for delivering exceptional guest experiences through its diverse portfolio of brands. Courtyard by Marriott specifically caters to business travelers but warmly welcomes all guests seeking comfort, convenience, and quality service. The brand prides itself on creating environments that balance productivity with relaxation, making stays memorable and unique. As a part of Marriott International, Courtyard by Marriott values diversity, inclusion, and equal opportunity for all its associates, fostering a culture that celebrates unique backgrounds and experiences. The company is committed to non-discrimination based on disability, veteran status, or other protected bases, ensuring a welcoming workplace for everyone. This is a part-time, non-management position with a pay rate of $14.70 per hour, and it is tip eligible, mainly requiring work on weekends.

The role of a Bistro Service Attendant at Courtyard by Marriott is integral to delivering an outstanding guest experience. Unlike positions that merely involve serving food and drinks, this role focuses on creating an engaging and memorable atmosphere for guests. The Bistro Service Attendant takes the initiative to perform a wide range of services that enhance the dining experience. Responsibilities include setting tables, effective communication with kitchen staff, interacting warmly with guests, and serving food and beverages. Additionally, the attendant is responsible for maintaining cleanliness in work areas and supplies, ensuring that each guest's transaction feels seamless and part of the overall experience.

Being a Bistro Service Attendant requires physical stamina and a hands-on approach. The role demands being on one’s feet for extended periods, walking, standing, or sitting as necessary. Work involves moving safely over uneven or slippery surfaces, lifting and carrying objects weighing up to 25 pounds independently or up to 50 pounds with assistance, and performing actions such as reaching, bending, twisting, pulling, and stooping. Maintaining company standards is critical, including adherence to safety protocols, quality standards, and professional appearance and communication. This role is perfect for individuals who enjoy a dynamic work environment, have excellent guest service skills, and appreciate being part of a team dedicated to excellence. The position offers an opportunity to develop foundational skills in hospitality within a globally recognized brand while contributing to a welcoming and safe workplace. Marriott International encourages applicants who are eager to grow and become the best version of themselves in a supportive and inclusive environment.