Guest Service Expert

The hiring establishment for this position is Westin, a renowned hospitality brand under Marriott International, globally recognized for its commitment to well-being and providing exceptional guest experiences. Marriott International is a leading multinational hospitality company with a treasured reputation for offering meticulously crafted services across its diverse portfolio of hotels and resorts worldwide. At Westin, the focus is on empowering guests to regain control over their well-being while traveling, making the brand a preeminent wellness destination in the hospitality sector. Westin thrives on a culture that values the well-being of its guests and associates, embracing a holistic approach to health, fitness, and wellness. This vibrant workplace culture fosters an environment where employees can grow personally and professionally, offering them the opportunity to be part of an amazing global team dedicated to excellence in service.

The role available is for a Guest Service Expert within the Food and Beverage and Culinary category at the Westin resort located in Savannah, Georgia. This is a full-time, non-management position emphasizing direct interaction with guests and the delivery of memorable dining experiences. The Guest Service Expert plays an essential role beyond just serving food and drinks. They are responsible for creating a welcoming atmosphere where guests feel valued and well cared for. This involves setting tables, effectively communicating with kitchen staff, attending to guest requests attentively, and maintaining cleanliness and order in work areas. The job demands a hands-on approach, requiring physical activity such as standing, sitting, and walking for extended periods, as well as lifting and moving objects, with an emphasis on safety and professionalism.

As a Guest Service Expert at Westin, the ideal candidate is someone who is passionate, optimistic, active, and adventurous—qualities that reflect the brand's commitment to wellness and exceptional guest service. Employees in this role are expected to uphold company policies and quality standards, demonstrate professional communication and appearance, and contribute consistently to a safe and friendly workplace. Although the position requires less than one year of related work experience, it offers ample opportunity for growth and learning within a supportive and dynamic environment. Marriott International values diversity and inclusivity, ensuring equal access to employment opportunities regardless of disability, veteran status, or other protected characteristics.

In summary, this position offers a unique chance to join a world-class hospitality company devoted to both guest and employee well-being. The Guest Service Expert role is fundamental to enhancing the overall guest experience through attentive, courteous, and efficient service. Working at Westin in Savannah provides a stable, full-time employment opportunity within a globally respected brand, where employees are encouraged to be their best selves and contribute meaningfully to a vibrant and welcoming community.