Guest Service Expert

Courtyard by Marriott is a prominent hotel brand within the Marriott International portfolio, known for its innovative approach to serving business travelers and leisure guests alike. Located at 5200 Mercury Dr, Dearborn, Michigan, this full-service hotel combines comfort, convenience, and quality service to offer an exceptional hospitality experience. Courtyard by Marriott prides itself on creating an environment where guests feel welcomed, valued, and appreciated during their stay. This location delivers a blend of modern amenities, professional service, and a welcoming atmosphere designed to meet the diverse needs of travelers from all walks of life.

At Courtyard by Marriott, the Guest Service Expert role is essential to the successful operation of the hotel’s food and beverage services. This full-time, non-management position offers an hourly wage of $15.50 and provides tip eligibility, rewarding outstanding customer engagement. The role revolves around ensuring guests enjoy more than just a meal; it’s about delivering a memorable and unique overall dining experience. Guest Service Experts take the initiative in various service tasks, from setting tables and interacting with guests to maintaining cleanliness and coordinating with kitchen staff. The position requires energetic, hands-on individuals who thrive in an active work environment and share a passion for hospitality.

Success as a Guest Service Expert at Courtyard by Marriott means consistently upholding company policies and quality standards while fostering a safe and professional workplace. The position involves substantial physical activity, including standing, walking, bending, and lifting, to maintain peak operational efficiency at all times. Guests can expect seamless service as these experts handle transactions, manage menu details accurately, and ensure work areas remain clean and inviting. This role is perfect for those who enjoy dynamic customer interaction, teamwork, and continuous personal development in the hospitality industry.

Courtyard by Marriott is committed to equal employment opportunities and values diversity within its workforce. The company encourages applicants from all backgrounds to bring their unique experiences and talents to the team. As part of Marriott International, the brand offers employees the chance to grow within a global network of hotel brands and explore a fulfilling career path. Joining Courtyard means becoming part of a supportive community dedicated to excellence, innovation, and guest satisfaction in every aspect of the hospitality experience.

This position does not require supervisory experience or formal certifications, making it accessible for individuals at various stages of their career journey. Preferred candidates will have a high school diploma or G.E.D. equivalent and less than one year of related experience. The Courtyard by Marriott culture emphasizes passionate service, teamwork, and fun, encouraging all employees to strive to become the best versions of themselves while delivering exceptional guest experiences.