Guest Service Expert

Spectators Restaurant, located at 2345 McGee St, Kansas City, Missouri, is a distinguished dining establishment known for delivering exceptional culinary experiences to its guests. As part of the Marriott International family, the restaurant embraces a culture of inclusivity, excellence, and memorable service. Marriott International is a global leader in hospitality operating a portfolio of renowned brands, including Sheraton Hotels & Resorts. This affiliation brings a wealth of resources, world-class training, and a commitment to fostering a diverse and welcoming workplace. At Spectators Restaurant, the team strives not only to serve delicious food but to create an inviting atmosphere where guests feel valued and connected. The restaurant operates within the vibrant Kansas City dining scene, offering diverse menu options and attentive service that guests come back for again and again.

The Guest Service Expert role at Spectators Restaurant is an exciting part-time opportunity focused on evening shifts, ideal for individuals who thrive in dynamic, fast-paced environments. This non-management position offers a starting pay of $7.50 per hour plus tips, providing a competitive compensation package for entry-level workers looking to grow within the hospitality sector. As a Guest Service Expert, your core responsibility is to enhance the dining experience by delivering attentive, friendly, and efficient service. You will play a crucial role in the smooth operation of the restaurant by performing a variety of tasks including setting and clearing tables, communicating effectively with kitchen staff to ensure timely orders, engaging with guests to respond to their needs, and maintaining clean and organized work areas.

Your work will directly impact guests' impressions of their visit, making every interaction count towards building a memorable dining experience. The role demands physical stamina, as you will be moving throughout the restaurant, managing surfaces that may be uneven or slippery, and handling objects up to 50 pounds with assistance. Physical tasks include standing, sitting, walking for extended periods, bending, twisting, and stooping, illustrating the importance of physical fitness and mobility. Beyond the physical aspects, maintaining professional communication and personal appearance is crucial as you represent the restaurant to its guests.

The position encourages initiative and a proactive approach, expecting employees to anticipate guest needs and contribute positively to team efforts. Spectators Restaurant values employees who uphold safety standards and adhere strictly to company policies, ensuring a safe and compliant working environment. This position is perfect for those new to the hospitality industry or individuals seeking employment with a reputable brand eager to provide career development opportunities.

Joining the Sheraton family means becoming part of a global community that has been creating connecting experiences since 1937. Working here, associates contribute to the mission of making Sheraton 'The World's Gathering Place' by welcoming guests from all walks of life and delivering thoughtful, engaging service. Spectators Restaurant champions equal opportunity employment and celebrates the diversity of its workforce, ensuring an inclusive environment where all associates can thrive and develop their best selves. This role is not only a job but a chance to become part of a meaningful team and satisfy guest expectations with exceptional hospitality.