Guest Service Expert

Courtyard by Marriott Atlanta Executive Park/Emory, located in Atlanta, Georgia, is part of the esteemed Marriott International portfolio, known globally for its commitment to quality hospitality and exceptional guest experiences. This hotel is designed to cater primarily to business travelers, providing a blend of comfort, efficiency, and modern amenities to meet the diverse needs of its guests. Marriott International, a leading name in the hotel industry, prides itself on fostering an inclusive work environment that values diversity and promotes equal opportunity for all employees. This commitment to inclusion, combined with the strong culture and support within the company, creates a workplace where associates can thrive and develop professionally.

The Guest Service Expert role at Courtyard by Marriott Atlanta Executive Park/Emory is a frontline position focused on enhancing guests' dining experiences beyond just serving food and beverages. The role involves a range of responsibilities that contribute to making each guest's visit memorable and enjoyable. This full-time, non-management position offers hourly pay at a rate of $15.50 and includes eligibility for tips, reflecting the value placed on excellent guest service. Working hours include day, evening shifts, with flexible availability preferred to accommodate the dynamic needs of the hotel restaurant.

In this role, the Guest Service Expert takes initiative in delivering high-quality service across multiple areas. From setting tables and maintaining cleanliness to effectively communicating with kitchen staff and directly interacting with guests, the position requires a proactive and personable approach. The Guest Service Expert ensures that meal transactions are not just a means to an end but an integral part of the overall guest experience. This position demands physical stamina and agility, as it involves activities such as standing, walking, lifting moderate weights (up to 50 pounds with assistance), and moving across varying surfaces. Team members are expected to follow strict safety protocols, uphold company standards, and maintain a professional appearance at all times.

Working within Marriott's renowned brand, this role offers an opportunity to be part of a passionate team that strives to serve travelers with excellence. Courtyard's unique focus on business travelers allows employees to engage with a diverse range of guests, enhancing their interpersonal and service skills. Beyond the technical tasks, the job emphasizes personal responsibility, quality standards adherence, and a positive attitude toward constant learning and improvement. Joining Courtyard by Marriott is more than just a job; it is a chance to belong to a global family committed to creating exceptional hospitality experiences, where every team member has the opportunity to perform their best work and grow.