Guest Service Expert

Des Moines Marriott Downtown is a prestigious hotel located in the heart of Des Moines, Iowa, known for its commitment to delivering exceptional guest experiences and its dedication to upholding the highest standards in hospitality. As part of the globally recognized Marriott International family, this establishment prides itself on providing a welcoming and inclusive environment where diversity is celebrated, and employees are valued for their unique backgrounds and talents. The hotel caters to both business and leisure travelers, offering luxurious accommodations and top-notch amenities in a vibrant downtown setting. With a strong emphasis on community, culture, and camaraderie, the Des Moines Marriott Downtown fosters a positive work culture that supports professional growth and employee well-being.

The Guest Service Expert role at Des Moines Marriott Downtown is a full-time, non-management position situated within the Food and Beverage & Culinary category. This role is crucial in enhancing guests' dining experiences by going beyond merely serving food and drinks; it is about creating memorable and unique moments that guests will cherish. The Guest Service Expert is responsible for taking initiative to deliver a broad range of services that ensure guest satisfaction from the moment they enter the dining area until the completion of their meal. Key responsibilities include setting tables, coordinating with kitchen staff, engaging with guests in a friendly and professional manner, serving food and beverages, and maintaining cleanliness in work areas and supplies. This position requires individuals who thrive in dynamic environments, possess excellent communication skills, and are dedicated to upholding Marriott's quality standards and policies.

The role demands physical stamina as it involves standing, sitting, and walking for extended periods, navigating uneven or slippery surfaces, and handling physical tasks such as lifting and moving objects weighing up to 25 pounds independently and up to 50 pounds with assistance. Guest Service Experts must balance hands-on work with attention to detail, ensuring accurate menu management and taking a proactive approach to all tasks. The role encourages teamwork and a service mindset to consistently deliver the 'Wonderful Hospitality. Always.' experience that Marriott Hotels are known for.

At Marriott, associates are supported through comprehensive training, development opportunities, and a culture that promotes holistic well-being. The hotel is committed to fostering an atmosphere of respect and inclusion where every employee can bring their authentic self to work. With a focus on non-discrimination and equal opportunity, Marriott ensures that the workplace remains safe and welcoming for all. This position offers an excellent opportunity for individuals looking to start or grow their careers in hospitality with a renowned leader in the industry. By joining the Des Moines Marriott Downtown team, employees become part of the JW Marriott brand legacy, which emphasizes confidence, innovation, and genuine service, based on the vision of company founder J. Willard Marriott. This is an ideal role for those passionate about hospitality and dedicated to delivering a luxury experience for guests while enjoying personal and professional growth within a supportive and prestigious environment.