Guest Service Expert

Marriott International, a globally recognized leader in the hospitality industry, operates with a commitment to excellence, diversity, and innovation. As one of the premier hotel chains worldwide, Marriott offers exceptional guest experiences with an emphasis on quality service, comfort, and welcoming environments. Known for its extensive portfolio of hotels and resorts, Marriott continuously strives to deliver unique and memorable stays for its guests across the globe. With a focus on integrity and respect, the company fosters an inclusive workplace that celebrates the diverse backgrounds and talents of its associates, ensuring equal employment opportunities for all individuals regardless of various protected characteristics.

The position available at W Seattle, located at 1112 4th Ave, Seattle, Washington, is for a Guest Service Expert within the Food and Beverage & Culinary category. This is a part-time, non-management role offering a competitive wage of $21.69 per hour with eligibility for tips and service charge compensation. The Guest Service Expert is vital to the seamless operation of the dining experience, acting as the face of service excellence and ensuring guests feel valued throughout their visit. This role extends beyond simply serving food and drinks; it emphasizes creating a welcoming atmosphere and memorable interaction that complements the culinary offerings.

Guest Service Experts contribute significantly to the overall guest satisfaction by taking the initiative to deliver a wide variety of services. Responsibilities include setting tables, communicating effectively with kitchen staff to ensure accurate and timely orders, serving guests with professionalism and warmth, and maintaining cleanliness in work areas and supplies. The role requires physical stamina, such as standing, walking, and working on uneven surfaces for extended periods, as well as the ability to handle physical tasks like lifting and carrying items weighing up to 25 pounds independently or up to 50 pounds with assistance.

Success in this role depends on maintaining high safety standards, adhering to company policies, and upholding quality benchmarks. Personal appearance and professional communication are essential in representing the Marriott brand positively. The Guest Service Expert role is foundational to creating an experience where every guest feels attended to and valued, making their dining occasion not just about the meal but about the entire hospitality service. This engaging position offers a chance to grow within one of the world’s most respected hospitality companies while contributing to a dynamic team environment dedicated to guest satisfaction and operational excellence.

Marriott International supports its employees with a robust benefits program that includes a 401(k) plan, stock purchase opportunities, commuter benefits, employee assistance programs, and discounts at Marriott properties along with childcare discounts. For Washington applicants specifically, the job offers paid sick leave accrual and eligibility for at least seven holidays annually. While this position is part-time, full-time roles include additional benefits such as comprehensive medical, dental, vision coverage, flexible spending accounts, life and disability insurances, paid parental leave, and educational assistance, reflecting Marriott’s investment in employee wellness and development.