Guest Service Expert

The Notary Hotel Philadelphia Autograph Collection is an upscale and distinctive hotel located in the heart of Philadelphia, Pennsylvania. Part of Marriott International's prestigious Autograph Collection, this hotel stands out for its unique character and commitment to providing guests with unforgettable experiences that go beyond just a place to stay. The Autograph Collection features carefully selected properties that resonate with the individuality and adventurous spirit of today's traveler. The Notary Hotel embodies the essence of this collection by offering elevated amenities, a rich cultural vibe, and exceptional guest service that appeals to both personal and corporate travelers seeking memorable stays. As a full-service luxury hotel, it merges classic charm with modern comforts, making it a standout destination in Philadelphia's vibrant hospitality scene.

This position is for a Restaurant Server at The Notary Hotel, operating within the Food and Beverage & Culinary category. This is a full-time, non-management role that is tip eligible and based onsite at the hotel location. The server role is far more than just delivering food to guests; it is about crafting a memorable dining experience and building a unique atmosphere where food and drinks complement excellent guest service. The primary focus is on guest interaction, ensuring that every touchpoint of the meal - from table setup to order delivery to clearing the table - contributes to an outstanding guest experience.

The Restaurant Server, also referred to as a Guest Service Expert, plays a critical role in bridging communication between the kitchen and guests, managing multiple tables while maintaining attention to detail and professionalism. This role requires physical stamina as the server will be on their feet for long periods, moving around various surfaces, lifting moderate weights, and maintaining an approachable, friendly demeanor. A strong commitment to safety, adherence to company policies, uniform standards, and exceptional communication skills are essential components of success in this position. The server is expected to handle hands-on tasks such as setting and clearing tables, verifying menu information, and supporting the overall workflow in the dining area. The job demands attentiveness to guests’ needs, the ability to multitask efficiently, and a commitment to creating an inviting atmosphere that keeps guests returning.

Furthermore, The Notary Hotel emphasizes inclusivity and equal opportunity employment. Marriott International fosters a diverse work environment where all employees are valued and can thrive. Associates are encouraged to bring their unique experiences and perspectives to the workplace, enriching the team culture. The Autograph Collection upholds rigorous standards for quality and originality in each of its hotels, making it a coveted brand in the hospitality industry. Joining this team means becoming part of a global network of hospitality professionals dedicated to excellence, innovation, and outstanding customer service. This role offers an excellent opportunity for individuals looking to develop their careers in food and beverage service, within a supportive and dynamic cultural setting. The hotel prefers candidates who have a high school diploma or GED equivalent and possibly less than one year of related work experience, making it accessible for those new to the industry or seeking to grow as hospitality professionals.

With this position, you will experience being part of a highly regarded hotel brand that combines luxury with authenticity, offering a platform to polish your skills in the demanding yet rewarding food and beverage sector. You will also benefit from working in an environment that values diversity, equal opportunity, and the personal and professional growth of each team member.