Guest Service Expert

Courtyard by Marriott Nashville Downtown is part of Marriott International, a globally recognized leader in the hospitality industry. Marriott International is renowned for its commitment to quality, innovation, and exceptional guest experiences. Courtyard by Marriott Nashville Downtown, located at 170 4th Ave N, Nashville, Tennessee, offers a welcoming environment for travelers, specifically designed to meet the needs of business travelers and guests seeking comfort and convenience during their stay. The hotel emphasizes hospitality and provides a range of services designed to create memorable experiences for its guests, making it a sought-after destination in Nashville's vibrant downtown area.

This position is a full-time, non-management Barista Attendant role within the Food and Beverage & Culinary category. The Barista Attendant will be an integral part of the Guest Service Team, responsible for delivering a high-standard guest service experience. The role goes beyond serving food and beverages; it’s about creating an exceptional and unique experience where the guests feel valued and well cared for. The Barista Attendant will contribute directly to guest satisfaction by managing a variety of tasks that ensure a smooth, efficient, and pleasant service environment.

The primary duties of the Barista Attendant involve setting tables, communicating with the kitchen staff to ensure orders are fulfilled accurately, interacting with and serving guests, and maintaining cleanliness in the work areas and supplies. This role demands physical activity that includes standing, sitting, walking for extended periods, and managing a variety of tasks requiring movement such as lifting, carrying, pushing or pulling items that weigh up to 25 pounds independently or up to 50 pounds with assistance. In addition, the Barista Attendant will handle tasks requiring physical dexterity such as reaching overhead, bending, twisting, and stooping.

The successful candidate must uphold company policies and procedures, maintain quality standards, and present themselves professionally in terms of uniform, personal appearance, and communication. The role requires a hands-on approach and the ability to adapt to various responsibilities as needed to ensure every guest receives outstanding service.

Marriott International prides itself on being an equal opportunity employer, fostering an inclusive and diverse workforce. The company values the unique backgrounds and experiences of its associates and commits to non-discrimination on any protected basis including disability or veteran status.

Joining Courtyard by Marriott means becoming part of a global family that is passionate about delivering exceptional service and helping associates grow personally and professionally. The Barista Attendant will have the opportunity to work with a small, ambitious team dedicated to achieving excellence while enjoying a collaborative and enjoyable workplace environment. This role is perfect for someone who is eager to deliver memorable customer service experiences, passionate about hospitality, and excited to be part of a prestigious hotel brand's legacy.