Guest Service Expert

The Westin Georgetown Washington D.C. is a distinguished hotel located at 2350 M St NW, Washington, District of Columbia. Known for its elegant ambiance and commitment to exceptional guest experiences, The Westin Georgetown offers contemporary comfort blended with classic sophistication. As part of the Marriott International family, this hotel is dedicated to delivering outstanding service and ensuring every guest's stay is memorable. With a prime location in the heart of the nation’s capital, the hotel attracts a diverse clientele, from business travelers to tourists, all seeking a welcoming and high-quality hospitality environment.

This position is for a Guest Service Expert within the Food and Beverage & Culinary category, designed for individuals ready to contribute to a dynamic and guest-focused team. The job is full-time and located on-site at The Westin Georgetown, emphasizing a hands-on approach to service and commitment to upholding the brand’s mission. The hourly pay starts at $22.10 with the opportunity to increase to $24.81 per hour after six months of employment, and the role is tip eligible, enhancing overall compensation. Preferred candidates will have bartending experience and be available for day and evening shifts.

The role of Guest Service Expert goes beyond serving food and beverages; it centers on creating unique and memorable guest experiences. This position requires proactive communication between guests, kitchen staff, and other service team members to ensure seamless operations. Guest Service Experts are responsible for setting tables, maintaining cleanliness of work areas, taking orders, and participating actively in every aspect of guest interaction. Physical stamina is essential as the job involves standing, walking, and occasionally lifting objects weighing up to 50 pounds with assistance.

Success in this role depends on adhering to safety standards, company policies, and maintaining a professional appearance and communication style. The Westin Georgetown prioritizes associates who embrace the hotel’s wellness-focused brand philosophy, encouraging not only outstanding guest service but also personal well-being. This ethos fosters an optimistic, active, and adventurous workplace culture where individuals are empowered to perform their best work.

The Westin’s commitment to equal opportunity and inclusion is central to its employment philosophy. It embraces diversity and ensures non-discrimination based on any protected status, underscoring its dedication to creating a supportive and respectful environment for all employees. The hotel encourages candidates passionate about wellness, guest satisfaction, and teamwork to apply and become part of a global team renowned for excellence in hospitality.