Guest Service Expert

Marriott International is a globally recognized leader in the hospitality industry, known for its extensive portfolio of brands that range from luxury to budget accommodations. Among its distinguished brands, JW Marriott stands out as a symbol of luxury and refined hospitality, featuring more than 100 elegant properties located in gateway cities and exclusive resort destinations worldwide. Marriott International prides itself on fostering an inclusive and diverse work environment where the unique backgrounds and talents of its associates are valued and celebrated. The company is deeply committed to providing equal employment opportunities without discrimination based on disability, veteran status, or any other protected status under applicable laws. Marriott Hotels consistently innovate to elevate the art of hospitality while delivering the reassuring comfort and familiarity that guests expect globally.

This role centers around the position of a Guest Service Expert at JW Marriott, a luxury brand under Marriott International. The Guest Service Expert is pivotal in shaping and delivering an exceptional dining experience that transcends merely serving food and drinks. The role emphasizes creating memorable and unique moments for guests, ensuring their visit is not just about enjoying their meal but an overall extraordinary experience. Responsibilities include taking the initiative to serve guests by setting tables, communicating effectively with kitchen staff, interacting warmly with guests, and maintaining cleanliness in work areas and supplies. This position requires a dynamic, hands-on approach where the associate must be physically active, including standing, sitting, or walking for extended periods, navigating uneven or slippery surfaces, and handling objects weighing up to 25 pounds without assistance and up to 50 pounds with assistance. The Guest Service Expert plays a vital role in maintaining a safe workplace, adhering to company policies, upholding quality standards, and presenting a professional appearance and demeanor. This role caters to guests in a manner that blends role functions seamlessly with their overall service experience, embodying Marriott’s ethos of hospitality. Employment typically requires a high school diploma or GED, with less than one year of related work experience preferred, and no supervisory experience is necessary. This position provides a unique opportunity to join a globally respected luxury brand where associates are supported in their growth, well-being, and professional development. At JW Marriott, the culture is one of camaraderie, respect, and innovation, offering associates the opportunity to belong to an inspiring global community and become the best versions of themselves while delivering 'The JW Treatment' to guests consistently.