Guest Service Expert

Residence Inn by Marriott is a premier extended-stay hotel brand committed to providing guests with a home-away-from-home experience during their long-term stays. The hotel offers spacious suites equipped with full kitchens that cater to the needs of both business and leisure travelers seeking comfort and convenience. The brand prides itself on its iconic service culture, where associates emphasize a human-centered approach to hospitality. Residence Inn is part of Marriott International's portfolio of brands, which is globally recognized for quality, innovation, and exceptional guest experiences. It is a company that values diversity, inclusion, and equal opportunity, fostering a workplace environment where associates' unique backgrounds, talents, and experiences are celebrated and contribute to the organization's success.

The Guest Service Expert role at Residence Inn is a pivotal position designed to enhance the overall guest experience by going beyond simply serving food and drinks. The position requires proactive engagement with guests, ensuring that their service expectations are met with genuine care and attention. Guest Service Experts handle multiple responsibilities including setting tables, communicating with the kitchen staff, interacting directly with guests, serving meals, and maintaining cleanliness and organization in work areas. The job involves physical activity such as standing, sitting, walking for extended periods, and lifting or carrying objects up to 50 pounds with assistance.

Success in this role depends on adherence to safety protocols, company policies, and quality standards. Guest Service Experts must maintain a professional appearance and demeanor at all times. The work environment is dynamic and fast-paced, requiring associates to be adaptable, hands-on, and team-oriented. This role is ideal for individuals seeking to build a career in hospitality and develop skills in customer service, communication, and multitasking. Residency at Residence Inn offers a rewarding opportunity to grow with a globally respected brand and become part of a vibrant team dedicated to excellence in guest service.