Guest Service Captain – St. Joseph Cancer Center $24.50/HR + Tips

Anaheim, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Exact $24.50

Work Schedule

Standard Hours

Day Shifts

Benefits

accident insurance

critical illness insurance

Hospital Indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job Description

Towne Park is a dedicated hospitality services company that goes beyond providing ordinary jobs. The company focuses on delivering exceptional experiences that create smiles and make a meaningful impact on the lives of millions of patients, visitors, and guests. As a leader in the hospitality industry, Towne Park takes pride in being more than just a service provider; their commitment is rooted in compassion and excellence. Whether they are easing the anxiety of a patient and their family, crafting memorable experiences for guests visiting new cities, or supporting their colleagues, every member of Towne Park plays a vital role in brightening someone's day and making a positive difference. This dedication to service is reflected in their company culture, where teamwork, care, and customer satisfaction are paramount values. Towne Park fosters an environment where employees can grow their careers while having a lasting impact through daily interactions with guests and clients.

The role of Guest Service Captain at Towne Park is pivotal in orchestrating the overall service experience for hotel guests. Operating under the guidance of the Account Manager, the Guest Service Captain takes on additional responsibilities that involve coordination and administrative duties, as well as troubleshooting and providing guidance in the manager's absence. Though not a managerial position, this role entails handling critical issues and making important judgment calls when quick decisions are needed to maintain service quality. The Guest Service Captain actively collaborates with co-workers to ensure that site service standards are consistently met or exceeded. This position offers a rewarding opportunity to lead by example while maintaining a welcoming, professional demeanor with guests and fellow staff alike. The Guest Service Captain participates directly in guest relations activities, including greetings, vehicle parking, and facility knowledge sharing, all while upholding Towne Park's commitment to aggressive hospitality.

This is a full-time position with a work schedule from 9:15 a.m. to 5:45 p.m., Monday through Friday. Compensation is competitive, with an hourly base pay rate starting at $24.50 plus tips. Towne Park values fair and commensurate pay based on each candidate's skills, experience, education, and location. Employees in this role are also eligible for a comprehensive benefits package that includes accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and enrollment in the company’s 401(k) retirement savings plan. These benefits depend on job classification, employment length, and hours worked, ensuring that eligible employees receive valuable support alongside their rewarding work.

Working conditions for the Guest Service Captain include frequent outdoor work, exposure to varying weather conditions, and physical demands such as standing for long periods, walking, climbing stairs, and lifting up to 100 pounds on occasion. Candidate suitability includes a high school diploma or GED, valid driver's license, clean driving record, ability to drive manual transmission, and successful completion of Towne Park’s Wheelchair Safety Training course. The ideal candidate must demonstrate strong communication skills in English, mathematical abilities to handle cash and time calculations, and a service-focused attitude to promote a positive guest experience. The Guest Service Captain plays an essential part in ensuring the smooth operation of the valet and guest services, preserving guest confidentiality, and assisting the management with scheduling and daily operational tasks. This role is ideal for individuals seeking a dynamic hospitality career where they can lead by example and make a genuine impact each day.

Job Requirements

high school diploma or general education degree (GED)
must be at least 18 years of age
must be able to pass a criminal background check
must be able to pass a motor vehicle record (MVR) check
must be able to pass a drug screen
must complete the Wheelchair Safety Training course provided by Towne Park
must have valid driver’s license
must maintain a clean driving record
must be able to drive manual transmission
must be able to speak Standard English
must be able to read and comprehend simple instructions and memos
must be able to write simple correspondence
must be able to present information effectively to guests, clients, and associates
must be able to apply reasoning to carry out instructions
must possess mathematical skills including adding, subtracting, multiplying, and dividing with money
must understand 24-hour and military time systems
must understand rates applicable to time passed

Job Qualifications

high school diploma or general education degree (GED)
must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen
must complete the Wheelchair Safety Training course provided by Towne Park
six months related experience and/or training or equivalent combination of education and experience
must have and maintain a valid driver’s license and clean driving record
must be able to drive manual transmission
must be able to speak, read and write Standard English language
must be able to read and comprehend simple instructions, short correspondence and memos
must be able to write simple correspondence
must be able to effectively present information in one-on-one and small group situations to guests, clients and associates
must be able to apply reasoning and understanding to carry out instructions furnished in written, oral, or diagram form
must possess mathematical skills to add and subtract three digit numbers and to multiply and divide with 10s and 100s, perform these operations using units of American money
must be able to understand 24 hour and military time systems
must be able to clearly understand rates applicable to time passed

Job Duties

maintains a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers
acknowledges and greets guests within 30 seconds of arrival to create favorable first and last impressions
effectively participates in “The Show” and delivers “Aggressive Hospitality” to guests
addresses guests using the appropriate greeting for the site
opens all vehicle and hotel doors for guests
checks in arriving guests and explains vehicle parking and retrieval procedures
parks and retrieves vehicles while driving slowly and cautiously
maintains accuracy and composure while under pressure to effectively handle guest complaints and difficult situations
uses proper phone etiquette
posts up in appropriate areas when not assisting guests or completing other tasks
conducts an effective room presentation when providing bell services for guests
assists with the delivery and pick up of items to guest rooms
assists guests with directions, taxis, reservations and other inquiries
maintains a detailed knowledge of the client’s facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information
promotes a teamwork philosophy through leading by example and effective communication skills
leads the work group in delivering high levels of guest service
appoints fellow associates to certain routine roles
assigns coworkers to non-ordinary roles at the direction of the Account Manager
at the direction of the Account Manager, reduces staff during the work shift if business conditions dictate, using an approved method
issues claim checks to guests only after receiving vehicle keys and collects vehicle claim checks from all guests prior to issuing keys
completes ticket information including key tag, guest folio, and location of vehicle, damage surveys and claim check receipt for all vehicles taken into the valet system
secures all keys on a belt clip or in a locked key box
ensures staff are not providing “lift” services to any hotel or hospital guest, only offering a hand for assistance
checks wheelchairs for safe operation prior to each use and cleans wheelchairs after each use
protects guest confidentiality in accordance with HIPPA requirements
maintains the security of customer financial and identifying information
assists the Account Manager as needed to build work schedules and makes calls on behalf of the manager to notify fellow associates of schedule changes or openings
identifies and collects revenue for all vehicles
completes accurate cash drop slips and cash drop envelopes
completes the shift report and other shift paperwork with detail and accuracy
reconciles revenue and tickets at the end of every shift