Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $12.50 - $14.50
Work Schedule
Day Shifts
Fixed Shifts
Benefits
flexible schedule
employee discount
Training opportunities
team environment
Part-time employment potential
Job Description
United Dairy Farmers is a well-established and trusted convenience store and gas station chain that provides quality products and exceptional customer service to its community. Known for its fresh dairy offerings, delicious ice cream treats, and extensive range of convenience items, United Dairy Farmers has built a strong reputation for delivering a welcoming and enjoyable shopping experience to every guest. With an emphasis on community values and customer satisfaction, the company prides itself on fostering a friendly environment where guests feel valued and cared for. Operating numerous locations, United Dairy Farmers continues to grow while maintaining a commitment to excellence in both products and customer engagement. The company is currently seeking a Part-Time Guest Services Associate to join one of its stores, offering a flexible schedule of 25 hours or less per week with shifts potentially available across first, second, or third shift schedules. The pay range for this position is $12.50 to $14.50 per hour. Applicants must be at least 16 years old to qualify for employment at United Dairy Farmers.
The Guest Services Associate at United Dairy Farmers plays a crucial role in delivering outstanding service by embodying the "Hi Five Guest Experience," which includes the five phases: Invited, Welcomed, Well-Served, Respected, and Fulfilled. This role is designed to ensure that every guest feels genuinely welcomed and leaves the store satisfied with a desire to return. The position involves a variety of tasks focused on providing exceptional customer service, maintaining store readiness, and ensuring the efficient operation of the store during assigned shifts. Responsibilities include preparation of popular DipSide treats such as shakes, malts, sundaes, and other ice cream offerings, along with proficient handling of point-of-sale systems for in-store and gas transactions. Guest Services Associates are also tasked with stocking merchandise, managing inventory by checking product freshness and rotation, and maintaining the store and parking lot areas in a clean, safe, and organized manner. Security is a key component of the role, requiring vigilance to prevent shoplifting and gas drive-offs, adherence to cash handling procedures, and compliance with all safety and regulatory policies including tobacco and alcohol sales management and robbery prevention procedures. The role also entails accurate record keeping for time worked and customer service documentation. This position demands honest, ethical behavior in compliance with all laws and company policies. The Guest Services Associate contributes to the overall success of the store by ensuring a positive experience for guests and a smoothly run operation. This is a part-time role suitable for individuals seeking flexible hours, with a focus on customer interaction and team support in a fast-paced, retail environment.
The Guest Services Associate at United Dairy Farmers plays a crucial role in delivering outstanding service by embodying the "Hi Five Guest Experience," which includes the five phases: Invited, Welcomed, Well-Served, Respected, and Fulfilled. This role is designed to ensure that every guest feels genuinely welcomed and leaves the store satisfied with a desire to return. The position involves a variety of tasks focused on providing exceptional customer service, maintaining store readiness, and ensuring the efficient operation of the store during assigned shifts. Responsibilities include preparation of popular DipSide treats such as shakes, malts, sundaes, and other ice cream offerings, along with proficient handling of point-of-sale systems for in-store and gas transactions. Guest Services Associates are also tasked with stocking merchandise, managing inventory by checking product freshness and rotation, and maintaining the store and parking lot areas in a clean, safe, and organized manner. Security is a key component of the role, requiring vigilance to prevent shoplifting and gas drive-offs, adherence to cash handling procedures, and compliance with all safety and regulatory policies including tobacco and alcohol sales management and robbery prevention procedures. The role also entails accurate record keeping for time worked and customer service documentation. This position demands honest, ethical behavior in compliance with all laws and company policies. The Guest Services Associate contributes to the overall success of the store by ensuring a positive experience for guests and a smoothly run operation. This is a part-time role suitable for individuals seeking flexible hours, with a focus on customer interaction and team support in a fast-paced, retail environment.
Job Requirements
- Must be at least 16 years old
- ability to speak, hear and understand spoken English well enough to communicate effectively with customers
- ability to see well enough to operate store equipment including POS terminal and gas console, check identification documents and use price book
- ability to understand and operate all store equipment
- ability to prepare DipSide items
- ability to handle coins, currency, checks, credit transactions, coupons, and food stamps, recognize denominations and make change accurately
- ability to recognize numbers, count and do arithmetic to complete records
- ability to move merchandise and stock shelves, displays, freezers and milk box
- ability to clean counters and other surfaces
- ability to tolerate exposure to cold and warm temperatures as specified
- ability to lift and place packages weighing up to 21 pounds
Job Qualifications
- Ability to speak, hear and understand spoken English well enough to communicate effectively with customers
- ability to see well enough to operate store equipment including POS terminal and gas console, check identification documents and use price book
- ability to understand and operate all store equipment
- ability to prepare DipSide items using supplies located in the dip cabinets
- ability to handle coins, currency, checks, credit transactions, coupons and food stamps, recognize denominations and accurately make change
- ability to recognize numbers, count and do arithmetic to complete required records
- ability to move merchandise from storage to shelves, displays, freezers, and milk box for proper display
- ability to clean counters and other surfaces
- ability to tolerate exposure to temperatures as low as -30 degrees Fahrenheit for at least 2 minutes and as high as 33 degrees Fahrenheit for at least 10 minutes
- ability to raise at least 10 pounds from floor to a height of 5 feet
- ability to place an 8x10x10 package weighing 21 pounds into a dip cabinet 3 feet above the floor
Job Duties
- Provide the signature UDF Hi Five Guest Experience by greeting Guests with a warm, authentic hello
- ensure the store is prepared and ready for Guests at all times
- anticipate needs of Guests and provide assistance to ensure each Guest leaves satisfied with the intention to return to the store
- prepare shakes, malts, cups, cones of ice cream, yogurt, sundaes, sodas, and "hand-packed" containers
- operate point of sale system and gas console accurately, handling transactions including coins, currency, checks, credit cards, coupons, and food stamps
- stock merchandise by keeping shelves, displays, milk box, and freezers filled and faced, ensure dip cabinet is properly stocked and presentable, and maintain coffee pots and ice dispensers
- maintain awareness of Guests in the store and on the lot to minimize shoplifting and gas drive-offs, control cash levels using proper drop procedures, log vendors, and follow tobacco/alcohol management and robbery deterrence programs
- ensure the store and parking lot are clean, safe, and organized, clean store equipment, monitor product and refrigeration temperatures
- complete accurate time records and Customer First documentation
- perform other duties as assigned by management
Job Criteria
Experience
No experience required
Job Location
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