Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $12.50 - $14.50
Work Schedule
Day Shifts
Fixed Shifts
Benefits
flexible schedule
Paid training
Employee Discounts
opportunities for growth
supportive work environment
Job Description
United Dairy Farmers is a well-established convenience store chain known for its commitment to excellent customer service, high-quality products, and a friendly shopping environment. Since its inception, United Dairy Farmers has built a reputation as a trusted community partner providing a wide variety of convenience store items, fresh dairy products, and delicious DipSide treats such as shakes, malts, sundaes, and ice creams. With a focus on delivering the Hi Five Guest Experience, United Dairy Farmers emphasizes guest satisfaction, operational excellence, and safety throughout its stores. The company values honesty, ethics, and compliance with all applicable laws and policies to create a positive environment for both guests and employees.
The Guest Services Associate role at United Dairy Farmers plays a vital part in maintaining the company’s promise of excellent service. This part-time position (25 hours or less per week) offers the opportunity to work flexible shifts (1st, 2nd, or 3rd) with a pay range of $12.50 to $14.50 per hour. The primary responsibility of the Guest Services Associate is to provide outstanding service to every guest by following the five phases of The Hi Five Guest Experience — Invited, Welcomed, Well-Served, Respected, and Fulfilled. This role requires a team member who is attentive, courteous, and proactive in meeting guest needs while ensuring the smooth operation of the store during their shift.
Guest Services Associates are responsible for a variety of tasks that contribute to an enjoyable shopping experience. They prepare DipSide treats such as shakes, malts, ice cream cones, sundaes, and sodas with care and efficiency. Handling point of sale transactions including gas sales, coupons, cash, and credit requires accuracy and attention to detail. Stocking shelves, maintaining freshness and presentation of products including milk boxes and freezers, and ensuring the overall cleanliness and safety of the store and parking lot are essential to the role. Additionally, associates must contribute to loss prevention efforts by being vigilant about potential shoplifting or drive-off incidents and adhere strictly to company policies on Tobacco/Alcohol Management and Robbery/Violence Deterrence.
Safety and maintenance are prioritized, including regular monitoring of refrigeration equipment to ensure product quality and health standards. The role demands honesty, ethical behavior, and compliance with all company and legal guidelines. Associates complete accurate time records and customer-first documentation to support management in maintaining high standards. This dynamic position is perfect for individuals seeking part-time work in a friendly environment with a focus on customer interaction, responsibility, and personal development.
United Dairy Farmers provides an inclusive work environment and is committed to supporting employees as they grow within the company. This role is an excellent entry point for individuals interested in retail, customer service, and food preparation, offering valuable experience in a well-structured and supportive workplace that upholds high standards for guest experience and operational excellence.
The Guest Services Associate role at United Dairy Farmers plays a vital part in maintaining the company’s promise of excellent service. This part-time position (25 hours or less per week) offers the opportunity to work flexible shifts (1st, 2nd, or 3rd) with a pay range of $12.50 to $14.50 per hour. The primary responsibility of the Guest Services Associate is to provide outstanding service to every guest by following the five phases of The Hi Five Guest Experience — Invited, Welcomed, Well-Served, Respected, and Fulfilled. This role requires a team member who is attentive, courteous, and proactive in meeting guest needs while ensuring the smooth operation of the store during their shift.
Guest Services Associates are responsible for a variety of tasks that contribute to an enjoyable shopping experience. They prepare DipSide treats such as shakes, malts, ice cream cones, sundaes, and sodas with care and efficiency. Handling point of sale transactions including gas sales, coupons, cash, and credit requires accuracy and attention to detail. Stocking shelves, maintaining freshness and presentation of products including milk boxes and freezers, and ensuring the overall cleanliness and safety of the store and parking lot are essential to the role. Additionally, associates must contribute to loss prevention efforts by being vigilant about potential shoplifting or drive-off incidents and adhere strictly to company policies on Tobacco/Alcohol Management and Robbery/Violence Deterrence.
Safety and maintenance are prioritized, including regular monitoring of refrigeration equipment to ensure product quality and health standards. The role demands honesty, ethical behavior, and compliance with all company and legal guidelines. Associates complete accurate time records and customer-first documentation to support management in maintaining high standards. This dynamic position is perfect for individuals seeking part-time work in a friendly environment with a focus on customer interaction, responsibility, and personal development.
United Dairy Farmers provides an inclusive work environment and is committed to supporting employees as they grow within the company. This role is an excellent entry point for individuals interested in retail, customer service, and food preparation, offering valuable experience in a well-structured and supportive workplace that upholds high standards for guest experience and operational excellence.
Job Requirements
- Must be at least 16 years old
- ability to speak, hear and understand spoken English well enough to communicate effectively with customers
- ability to see well enough to operate store equipment, including POS terminal, gas console, check identification documents and use price book
- ability to understand operating instructions for store equipment and operate all store equipment
- ability to prepare DipSide items using supplies located in the dip cabinets
- ability to handle coins, currency, checks, credit transactions, coupons and food stamps, recognize denominations and accurately make change
- ability to recognize numbers, count and do arithmetic well enough to complete required records
- ability to move merchandise from storage to shelves/displays/freezers/milk box and place for proper display
- ability to clean counters and other surfaces
- ability to tolerate exposure to temperatures as low as -30 degrees Fahrenheit for at least 2 minutes
- ability to tolerate exposure to temperatures as low as +33 degrees Fahrenheit for at least 10 minutes
- ability to raise at least 10 pounds from floor level to a height of 5 feet
- ability to place an 8 x 10 x 10 package weighing 21 pounds into a dip cabinet, the top of which is 3 feet above the floor
Job Qualifications
- Ability to speak, hear and understand spoken English well enough to communicate effectively with customers
- ability to see well enough to operate store equipment, including POS terminal, gas console, check identification documents and use price book
- ability to understand and operate all store equipment
- ability to prepare DipSide items using supplies located in the dip cabinets
- ability to handle coins, currency, checks, credit transactions, coupons and food stamps, recognize denominations and accurately make change
- ability to recognize numbers, count and do arithmetic well enough to complete required records
- ability to move merchandise from storage to shelves/displays/freezers/milk box and place for proper display
- ability to clean counters and other surfaces
Job Duties
- Provide the signature UDF Hi Five Guest Experience
- greet Guests with a warm, authentic hello
- ensure store is prepared and ready for Guests at all times
- anticipate needs of Guests and provide assistance to ensure each Guest leaves satisfied with the intention to return to our store
- prepare shakes, malts, cups, cones of ice cream/yogurt, sundaes, sodas and hand-packed containers
- properly authorize and control gas sales
- accurately register all transactions
- handle coins/currency/checks/credit card transactions/coupons/food stamps and make change
- keep shelves, displays, milk box and freezers filled and faced
- ensure dip cabinet is filled and presentable
- ensure coffee pots and ice dispensers are full
- ensure the proper rotation of stock and check for out of code dates
- maintain awareness of all Guests in the store/on the lot to minimize shop-lifting and gas drive-offs
- control cash levels in the register using proper drop procedures
- perform vendor log-in
- follow steps in Tobacco/Alcohol Management and Robbery/Violence Deterrence programs
- ensure the store and parking lot are kept in a safe, clean and organized condition
- keep store equipment clean
- monitor product and refrigeration equipment temperatures
- complete accurate time records and Customer First Document
- perform other duties as assigned by Management
Job Criteria
Experience
No experience required
Job Location
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