GUEST SERVICE ASSOCIATE - Store 123

United Dairy Farmers (UDF) is a well-established chain of convenience stores and gas stations, known for its commitment to quality service, fresh products, and community focus. Founded decades ago, UDF operates in various locations offering a combination of grocery items, fresh dairy products, and a unique dip side featuring ice cream and shakes. The company emphasizes a customer-first approach which is integral to creating a welcoming shopping environment. The culture within UDF fosters teamwork, innovation, and continuous improvement while maintaining strong ties with local communities. As part of a well-loved regional brand, UDF offers opportunities for part-time and full-time employment across its stores with flexible schedules suited for diverse lifestyles and career stages.

The position of Guest Services Associate at United Dairy Farmers is a pivotal role dedicated to delivering exceptional customer experiences. This part-time role (25 hours or less per week) involves working various shifts including 1st, 2nd, or 3rd shifts, with a competitive pay rate ranging from $12.50 to $14.50 per hour. The Guest Services Associate is the frontline representative of UDF, responsible for embodying the company's Hi Five Guest Experience philosophy which includes inviting guests warmly, welcoming them authentically, serving efficiently, respecting all visitors, and ensuring each guest leaves fully satisfied and eager to return. Employees in this role adhere to company policies to maintain safe and efficient store operations and must execute their job responsibilities honestly, ethically, and comply with all applicable laws and internal regulations.

Key responsibilities include greeting guests with a friendly approach, ensuring the store is always fully prepared and visually appealing, anticipating guest needs, and assisting them attentively. The associate will handle food preparation in the Dip Side, such as shakes, malts, sundaes, and other ice cream or yogurt-based treats, while maintaining stringent hygiene and quality standards. They will efficiently use the point of sale (POS) system and gas console to register transactions accurately, manage cash, checks, credit cards, coupons, and other payment methods, ensuring smooth checkouts.

Additionally, the role requires stocking shelves, displays, freezers, and milk boxes, ensuring products are fresh and properly rotated, checking expiration dates, and maintaining equipment such as coffee pots and ice dispensers at optimal levels. Security awareness and loss prevention are essential, necessitating vigilance against shoplifting and gas drive-offs by controlling cash flow through proper deposit procedures and following tobacco, alcohol management, and robbery deterrence programs.

Maintenance duties include keeping the store and parking lot clean, organized, and safe. The associate will monitor refrigeration equipment temperatures and ensure store equipment is clean and functioning correctly. Documentation tasks such as completing time records and the Customer First Document are also part of the responsibilities. The successful candidate must be able to perform physical tasks such as lifting and tolerating temperature extremes in refrigerated areas. Importantly, this role requires a minimum age of 16 years, reflecting compliance with UDF’s employment standards. Overall, this position offers an excellent opportunity for individuals seeking a flexible and dynamic part-time job with a customer service focus in a friendly retail environment.