GUEST SERVICE ASSOCIATE - Store 021

United Dairy Farmers (UDF) is a well-established and reputable convenience store chain known for its commitment to delivering exceptional customer service and high-quality products. Founded with a focus on community and convenience, UDF has built a strong presence in the retail food and fuel industry, offering a diverse range of goods including fresh dairy products, snacks, beverages, and fuel services. The company prides itself on its dedication to customer satisfaction and maintaining a friendly, welcoming atmosphere at every store location. As part of its operational philosophy, UDF emphasizes the importance of ethical business practices, team collaboration, and continuous improvement to ensure that every guest has a positive experience.

The role of a Guest Services Associate at United Dairy Farmers is integral to maintaining the company’s standard of excellence in customer service. This part-time position, offering a competitive pay range of $12.50 to $14.50 per hour, is designed for individuals who are passionate about engaging with customers and providing a memorable retail experience. Working under the supervision of the Store Manager, the Guest Services Associate operates within shifts that may include first, second, or third shifts, accumulating up to 25 hours per week. This role requires an individual who can effectively communicate and engage with guests, ensuring their needs are met promptly and courteously.

A Guest Services Associate at UDF is entrusted with upholding the Hi Five Guest Experience standards, which include Inviting, Welcoming, Well-Serving, Respecting, and Fulfilling the needs of guests. The position involves a broad spectrum of responsibilities, including the preparation of DipSide items such as shakes, malts, ice cream cones, sundaes, and sodas, which requires attention to detail and a focus on quality. Additionally, Associates are responsible for operating point-of-sale (POS) systems and gas consoles efficiently, ensuring that all transactions—whether cash, credit, coupons, or food stamps—are processed accurately and with integrity.

Beyond customer interaction, Guest Services Associates are tasked with maintaining store cleanliness, stocking merchandise, and managing inventory to ensure displays are attractive and well-organized. Security is a key component of the role, with Associates expected to monitor the store and parking lot environment to prevent theft or gas drive-offs while following established safety and loss prevention protocols. They must also adhere to tobacco and alcohol management rules, as well as robbery and violence deterrence procedures.

This role demands physical capability to handle various tasks such as lifting merchandise, operating equipment, and tolerating exposure to extreme temperatures—both cold and moderate—in storage and display areas. Associates are also responsible for accurate record-keeping, including time records and customer service documentation. The position requires a dependable individual who can adapt to a fast-paced retail environment with honesty, ethical behavior, and compliance with all company policies and legal regulations.

In summary, the Guest Services Associate position at United Dairy Farmers offers an excellent opportunity for individuals seeking part-time employment in a dynamic retail setting focused on superior guest relations and operational excellence. This role supports career growth within a company that values community, customer satisfaction, and employee development, making it an ideal choice for motivated individuals who enjoy retail and customer service work.