Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $24.50
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Medical
Dental
Vision
flexible spending accounts
Life and accident coverage
disability
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match
legal and identity theft plan
Voluntary income protection benefits
Wellness Program
Employee assistance program
Paid Time Off
Parental leave
Holidays
Job Description
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, boasting a dynamic and growing portfolio of resorts, travel clubs, and lifestyle travel brands. Dedicated to helping put the world on vacation, this company thrives on innovation and growth, which keeps every day engaging and inspiring for its associates. Based in the Napa area of California, Travel + Leisure Co. is committed to delivering exceptional experiences to millions of travelers worldwide by combining the appeal of world-class resorts with outstanding customer service and unique vacation offerings.
The company’s core mission centers around creating memorable vacations and fostering an inclusive environment where excellence is celebrated and teamwork is valued. Employees at Travel + Leisure Co. enjoy a workplace culture that prioritizes learning, growth, and fun, enabling them to turn vacation inspiration into life-long memories for guests. The company promotes diversity and equal opportunity, ensuring that all associates feel supported in their careers and personal development.
The Guest Service Associate I position at Vino Bello Resort encapsulates the spirit of hospitality and outstanding customer service. This full-time role, located centrally in the Napa area, offers a competitive hourly rate of $24.50, with the necessity of flexibility to work weekends and holidays. As a Guest Service Associate, you will be the welcoming face of the resort—responsible for creating a warm, inviting atmosphere from the moment guests arrive until their departure.
In this role, you will perform a variety of tasks that contribute directly to guest satisfaction. Your responsibilities will include greeting guests with a friendly smile, guiding them through the registration process, issuing unit keys, and providing comprehensive information about the resort and the surrounding attractions. You will also handle financial transactions responsibly, adhering to established procedures to ensure accuracy and security in processing cash and credit card payments.
This position requires strong organizational skills to balance cash receipts, perform bucket checks, and complete checkout procedures accurately. You will also handle reservation confirmations and provide guests with up-to-date room rate information. Your ability to respond promptly and effectively to inquiries and concerns will be paramount in enhancing the overall guest experience.
Working as a Guest Service Associate at Vino Bello Resort means being part of a team that values professionalism, positivity, and excellent communication. The role is ideal for individuals who thrive in fast-paced environments and possess attention to detail, basic math skills, and proficiency with computer and office applications. The company provides a diverse range of comprehensive health and welfare benefits for associates working 30 or more hours per week, including medical, dental, vision, life insurance, disability coverage, and a 401k plan with employer match. This role is a unique opportunity for anyone passionate about hospitality and interested in contributing to the travel industry through memorable guest interactions and exceptional service.
The company’s core mission centers around creating memorable vacations and fostering an inclusive environment where excellence is celebrated and teamwork is valued. Employees at Travel + Leisure Co. enjoy a workplace culture that prioritizes learning, growth, and fun, enabling them to turn vacation inspiration into life-long memories for guests. The company promotes diversity and equal opportunity, ensuring that all associates feel supported in their careers and personal development.
The Guest Service Associate I position at Vino Bello Resort encapsulates the spirit of hospitality and outstanding customer service. This full-time role, located centrally in the Napa area, offers a competitive hourly rate of $24.50, with the necessity of flexibility to work weekends and holidays. As a Guest Service Associate, you will be the welcoming face of the resort—responsible for creating a warm, inviting atmosphere from the moment guests arrive until their departure.
In this role, you will perform a variety of tasks that contribute directly to guest satisfaction. Your responsibilities will include greeting guests with a friendly smile, guiding them through the registration process, issuing unit keys, and providing comprehensive information about the resort and the surrounding attractions. You will also handle financial transactions responsibly, adhering to established procedures to ensure accuracy and security in processing cash and credit card payments.
This position requires strong organizational skills to balance cash receipts, perform bucket checks, and complete checkout procedures accurately. You will also handle reservation confirmations and provide guests with up-to-date room rate information. Your ability to respond promptly and effectively to inquiries and concerns will be paramount in enhancing the overall guest experience.
Working as a Guest Service Associate at Vino Bello Resort means being part of a team that values professionalism, positivity, and excellent communication. The role is ideal for individuals who thrive in fast-paced environments and possess attention to detail, basic math skills, and proficiency with computer and office applications. The company provides a diverse range of comprehensive health and welfare benefits for associates working 30 or more hours per week, including medical, dental, vision, life insurance, disability coverage, and a 401k plan with employer match. This role is a unique opportunity for anyone passionate about hospitality and interested in contributing to the travel industry through memorable guest interactions and exceptional service.
Job Requirements
- High school diploma or equivalent
- Previous experience in guest services or hospitality is preferred
- Must be flexible to work weekends and holidays
- Ability to communicate effectively in English
- Basic proficiency in computer operations
- Ability to handle cash transactions accurately
- Strong interpersonal skills
- Ability to multitask under pressure
Job Qualifications
- Professional appearance and a positive, can-do attitude
- Excellent communication skills with the ability to read, write and understand English
- Ability to solve problems with minimal supervision
- Basic math skills and knowledge of proper cash handling procedures
- Ability to multitask and work in a fast paced environment
- Strong attention to detail and organization skills
- Basic computer and office skills
Job Duties
- Bring smiles to guests from around the world by providing warm welcomes
- Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions
- Process cash and credit card transactions strictly following established procedures
- Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities
- Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios
- Reserve and confirm reservations for individuals and/or groups
- Provide guests with room rate quotes
- Respond to guest inquiries and concerns as quickly and completely as possible
Job Criteria
Experience
No experience required
Job Location
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