Guest Service Assistant

Lexington, KY, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $13.00 - $1.00

Work Schedule

Day Shifts

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Training and Development

flexible scheduling

supportive work environment

Job Description

The Salvation Army is a well-established international movement dedicated to providing compassionate aid and support to those in need, guided by a strong evangelical Christian foundation. Known for its extensive social services and community outreach programs, The Salvation Army operates numerous facilities, including lodges and shelters, to assist vulnerable populations. One such facility is located in Fayette County at 736 W. Main Street, Lexington, KY, where they provide a secure and welcoming environment for their residents. The institution values cooperation and teamwork among staff to uphold policies and ensure smooth operations throughout the facility. The Salvation Army’s mission emphasizes preaching the gospel of Jesus Christ and addressing human needs without discrimination, reflecting its deep commitment to faith-driven service and care.\n\nThe role being offered is a pivotal position within this supportive setting, aiming to maintain safety and order while fostering a friendly atmosphere for lodge residents. This is a full-time or part-time opportunity that requires the individual to work various shifts from Wednesday through Sunday, including evening hours from 3pm to 11pm, with part-time shifts available mostly on weekends. Paying from $13.00 per hour, this position involves direct interaction with residents and visitors, ensuring adherence to policies and overseeing the cleanliness and security of the premises. The successful candidate will be integral in assisting lodge residents in understanding and complying with regulations, conducting tours for new clients, monitoring activities around the building, and contributing to the efficient daily functions of the lodge. Through vigilant supervision and proactive service, this role helps create a safe haven that supports both residents and staff alike. This position requires a reliable, courteous, and observant individual who is dedicated to fostering a secure and respectful environment in alignment with The Salvation Army’s mission and values.

Job Requirements

High school diploma or equivalent
Previous experience preferred
Ability to communicate effectively
Knowledge of security and safety procedures
Basic computer skills to maintain logs and statistics
Ability to work evening shifts from Wednesday to Sunday
Reliable and punctual
Physical ability to circulate throughout the facility every 45 minutes
Commitment to confidentiality and professionalism

Job Qualifications

High school diploma or equivalent
Previous experience in a security or customer service role preferred
Ability to communicate effectively and politely with residents and visitors
Basic knowledge of policies and procedures related to residential or care facilities
Capable of performing routine safety and security checks
Detail oriented with the ability to keep accurate records
Willingness to learn and adhere to The Salvation Army’s mission and values
Ability to work independently and as part of a team

Job Duties

Greet everyone entering the facility in a kind, friendly manner
Upon checking in a client, give them a tour of the building
Read logbook upon going on duty
Referring questions regarding admission to the Director of Guest Services
Have working knowledge of Employee Procedure Manual and Residential Policy Manual
Circulate throughout the building and grounds every 45 minutes, making sure that rules are followed and security maintained
Record a head count at least 3 times per shift
Keep all assigned statistics up to date
Responsible for the cleanliness of the facility as instructed by the Director of Guest Services
Check on diners at each meal and monitor dining room during mealtimes, making any necessary announcements, etc.
Make entries in the logbook of pertinent events or information from your shift
Keep the hallways clear of loitering residents
Maintain security of lodge by monitoring the comings and goings of visitors, making sure visitor badges are worn and others entering area have signed in and have appropriate ID or badge
Responsible for covering for co-workers during absences
Provide other services as required for the efficient functioning of The Salvation Army