Guest Service & Sales Agent

Great Wolf Lodge is a well-known chain of indoor water park resorts renowned for offering families memorable vacations filled with fun and adventure. With locations throughout North America, Great Wolf Lodge emphasizes exceptional customer service, immersive experiences, and a family-friendly environment that caters to guests of all ages. As a guest-centric hospitality company, Great Wolf Lodge provides a dynamic workplace that encourages career growth, teamwork, and continuous learning. It is committed to diversity and inclusion, ensuring every team member feels welcomed and valued. The company offers a comprehensive benefits package, including medical, dental, vision, and life insurance, as well as mental well-being resources and paid time off, making it an attractive place to work in the hospitality and resort industry.

The Guest Service & Sales Agent role at Great Wolf Lodge is an exciting opportunity blending traditional front desk responsibilities with proactive revenue generation through sales. This position is essential because it serves as the first and last point of contact for guests, greatly influencing their overall experience and satisfaction. Unlike a typical front desk agent, the Guest Service & Sales Agent actively promotes suite upgrades, exclusive resort packages, and various add-on experiences that enhance the guest stay while supporting the Lodge's sales objectives. The position requires an individual passionate about delivering outstanding service, capable of managing check-in and check-out duties efficiently, and skilled in consultative selling to maximize revenue. Employees in this role have the potential to earn a base pay of $17.75 per hour, with additional performance-based incentives ranging between $2 to $5 per hour based on their sales accomplishments and guest engagement.

Joining Great Wolf Lodge means becoming part of a team that values career development. Staff members gain access to Great Wolf University, which offers on-the-job, functional, and leadership training designed to elevate skills and open opportunities in resort sales, operations, or guest services leadership. The flexible scheduling options and wellness programs help prioritize employee well-being, while employee referral incentives and scholarship programs provide further benefits for team members and their families.

In this fast-paced, guest-facing role, agents utilize modern technology such as mobile devices and self-service kiosks to streamline guest interactions and maintain accurate records of transactions and room assignments. They handle guest inquiries with a concierge-level approach, maintain a welcoming environment, and communicate guest feedback effectively within the Lodge. This position demands empathy, enthusiasm, proactive problem-solving, teamwork, and effective communication skills. It also requires physical endurance to stand, sit, and move throughout the resort while managing guest needs in a dynamic environment. Overall, the Guest Service & Sales Agent position at Great Wolf Lodge is a unique blend of hospitality, sales, and customer service that offers a rewarding career path complemented by competitive pay and extensive benefits.