You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily. Browse by role, pay, or location.
Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $16.90
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Mental well-being resources
401k
Paid Time Off
Parental leave
Waterpark passes
Vacation discounts
scholarship program
Job Description
Great Wolf Lodge is a renowned chain of indoor water park resorts across North America, known for providing family-friendly, immersive resort experiences combining lodging, dining, and entertainment. Each resort is designed to deliver a magical atmosphere that appeals to families seeking fun, adventure, and memorable vacations. Great Wolf Lodge prides itself on delivering exceptional guest service and continuously enhancing guest experiences through innovative offerings and quality guest interactions. Dedicated to fostering a positive and inclusive workplace culture, Great Wolf Lodge offers robust training and career development opportunities for its employees, often referred to as Pack Members.
The role of ... Show More
The role of ... Show More
Job Requirements
- Flexibility with schedule, including nights, weekends, and holidays
- Successful background check and drug screening
- Ability to stand and/or sit for extended periods and to walk, bend, reach, and stoop regularly during a shift
- Capable of lifting up to 30 lbs
- Comfortable working in a busy, loud, and guest-facing environment with frequent distractions
- Ability to speak clearly, listen and respond attentively in a dynamic, fast-paced setting
Job Qualifications
- High school diploma or equivalent
- Strong consultative selling skills with the ability to tailor recommendations in real-time
- Experience or ability to learn using mobile technology, front desk software, and self-service kiosks
- Strong previous customer service and/or sales experience
- Demonstrated empathy and a genuine desire to serve others
- Able to anticipate guest needs and turn moments of service into memorable experiences
- Enthusiastic, positive, proactive, and dependable
- Strong demonstrated teamwork and communication abilities
- Demonstrated multitasking and prioritization skills in a fast-paced environment
- Ability to build rapport quickly and use storytelling or product knowledge to drive interest
Job Duties
- Welcome and assist guests with check-in and check-out processes using property management systems
- Actively boost revenue by confidently promoting lodge offerings and upgrades through consultative, service-driven selling
- Engage guests in proactive conversations that uncover hidden needs, leading to add-on experiences and stronger satisfaction
- Respond to guest inquiries and special requests with warmth, accuracy, and a concierge-level approach to service
- Leverage mobile devices, self-service kiosks, and property software to deliver seamless, tech-enabled guest experiences
- Accurately verify guest identity, process secure payments, and manage billing with precision
- Maintain accurate records of guest stays, room assignments, and transactions
- Handle lost-and-found items with care and efficiency, ensuring proper documentation and guest follow-up
- Communicate guest needs and feedback to appropriate departments for timely resolution
- Keep the front desk and lobby area clean, organized, and welcoming to create a positive first and lasting impression
- Offer knowledgeable guidance on resort amenities, local attractions, and directions to help guests make the most of their stay
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: