Guest Service & Sales Agent

Great Wolf Lodge is a renowned chain of indoor water park resorts across North America, known for providing family-friendly, immersive resort experiences combining lodging, dining, and entertainment. Each resort is designed to deliver a magical atmosphere that appeals to families seeking fun, adventure, and memorable vacations. Great Wolf Lodge prides itself on delivering exceptional guest service and continuously enhancing guest experiences through innovative offerings and quality guest interactions. Dedicated to fostering a positive and inclusive workplace culture, Great Wolf Lodge offers robust training and career development opportunities for its employees, often referred to as Pack Members.

The role of Guest Service & Sales Agent at Great Wolf Lodge is pivotal in shaping the overall guest experience as well as contributing directly to the resort's revenue generation. Unlike traditional positions confined solely to front desk operations, this dual-function role is centered around not only greeting and assisting guests during check-in and check-out but also actively promoting suite upgrades, exclusive packages, and unique resort features designed to enhance guests' vacations. This consultative selling position is ideal for individuals who thrive in dynamic, guest-facing environments while demonstrating strong sales acumen and a genuine passion for hospitality.

This position offers a competitive hourly wage starting at $16.90, with additional enticing performance-based incentive opportunities that average between $2 and $5 per hour, rewarding those who excel in delivering outstanding service and achieving sales targets. The Guest Service & Sales Agent will be trained through Great Wolf University, gaining valuable knowledge and leadership skills for future career growth in resort sales, operations, or guest service leadership roles. Employees enjoy numerous benefits including flexible scheduling, access to comprehensive wellness programs, employee assistance, and opportunities for professional development.

In this role, agents are expected to leverage technology such as mobile devices, self-service kiosks, and property management software to provide seamless and efficient check-in and check-out experiences. They handle guest inquiries, special requests, and billing with accuracy and warmth, maintaining detailed records and ensuring outstanding guest satisfaction. This position demands strong multitasking abilities and excellent communication skills to manage a busy front desk environment and foster positive guest relationships.

Ideal candidates bring a blend of customer service experience, sales skills, and a proactive, upbeat attitude. They are empathetic, dependable, and capable of building quick rapport with guests to identify and fulfill their needs through tailored recommendations and storytelling. The ability to work flexible schedules, including nights, weekends, and holidays, is essential. Physical requirements include the ability to stand or sit for extended periods, lift up to 30 pounds, and work effectively amidst a bustling and sometimes noisy environment.

Joining Great Wolf Lodge means becoming part of a team committed to diversity, inclusion, and employee well-being. The lodge supports its Pack Members with competitive benefits such as medical, dental, vision, and life insurance including HSA options, mental health resources, 401(k) plans with employer matching, paid vacation and parental leave, waterpark access, vacation discounts, and scholarship programs. The workplace culture promotes growth, development, and a sense of belonging, making it an excellent place for individuals seeking a rewarding and dynamic hospitality career.