Guest Service & Sales Agent

Great Wolf Lodge is a well-established and popular resort destination known for providing an immersive and family-friendly waterpark experience alongside exceptional hospitality services. This company operates in the hospitality and resort industry, focusing on delivering memorable guest visits through a wide range of amenities, entertainment options, and comfortable accommodations. With a dedication to creating a welcoming atmosphere, they emphasize guest satisfaction, employee growth, and diversity and inclusion in all aspects of their service, making Great Wolf Lodge a leading employer in the sector.

As a Guest Service & Sales Agent at Great Wolf Lodge, you are entrusted with a dynamic role that goes beyond traditional front desk responsibilities. This position is the first and last friendly point of contact for guests, setting the tone for their entire stay. You will be responsible for welcoming guests, assisting with check-in and check-out processes, and ensuring a seamless experience through the use of advanced property management systems. In addition to front desk duties, you will actively drive revenue by promoting suite upgrades, exclusive packages, and resort features tailored to enhance each guest’s unique visit. This consultative sales role requires connecting with guests on a personal level, understanding their needs, and confidently recommending personalized offerings that increase guest satisfaction and improve the resort’s sales outcomes.

The Guest Service & Sales Agent role at Great Wolf Lodge is ideal for individuals who thrive in a fast-paced, guest-facing sales environment and enjoy providing exceptional customer service. This position offers an exciting opportunity to build valuable consultative sales skills and hospitality expertise, positioning employees for long-term career growth in resort sales, operations, or guest services leadership. Employees in this role can maximize their earnings through performance-based incentive pay, which has recently averaged between $2 and $5 per hour, in addition to a base pay rate of $16.00 per hour.

Joining the team at Great Wolf Lodge means accessing a wide array of benefits and perks designed to support both personal and professional well-being. Team members benefit from exclusive discounts, vacation offers, and a scholarship program, as well as comprehensive medical, dental, vision, and life insurance coverage with HSA options. The company also provides a robust wellness program, telehealth resources, flexible scheduling, and ongoing training through Great Wolf University, enabling continuous development and career advancement. The inclusive culture at Great Wolf Lodge encourages diversity and celebrates individuality, fostering a supportive and engaging work environment.