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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $16.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Mental well-being resources
Telehealth resources
401k with employer match
Job Description
Great Wolf Lodge is a well-established and popular resort destination known for providing an immersive and family-friendly waterpark experience alongside exceptional hospitality services. This company operates in the hospitality and resort industry, focusing on delivering memorable guest visits through a wide range of amenities, entertainment options, and comfortable accommodations. With a dedication to creating a welcoming atmosphere, they emphasize guest satisfaction, employee growth, and diversity and inclusion in all aspects of their service, making Great Wolf Lodge a leading employer in the sector.
As a Guest Service & Sales Agent at Great Wolf Lodge, you are entrusted with a... Show More
As a Guest Service & Sales Agent at Great Wolf Lodge, you are entrusted with a... Show More
Job Requirements
- Flexibility with schedule, including nights, weekends, and holidays
- Successful background check and drug screening
- Ability to stand and/or sit for extended periods and to walk, bend, reach, and stoop regularly during a shift
- Capable of lifting up to 30 lbs
- Comfortable working in a busy, loud, and guest-facing environment with frequent distractions
- Ability to speak clearly, listen and respond attentively in a dynamic, fast-paced setting
Job Qualifications
- High School Diploma or equivalent
- Strong consultative selling skills with the ability to tailor recommendations in real-time
- Able to effectively upsell and cross-sell resort offerings
- Experience or ability to learn using mobile technology, front desk software, and self-service kiosks
- Strong previous customer service and/or sales experience
- Demonstrated empathy and a genuine desire to serve others
- Demonstrated multitasking and prioritization skills in a fast-paced environment
- Strong demonstrated teamwork and communication abilities
- Enthusiastic, positive, proactive, and dependable
Job Duties
- Welcome and assist guests with check-in and check-out processes using property management systems
- Actively boost revenue by confidently promoting lodge offerings and upgrades through consultative, service-driven selling
- Engage guests in proactive conversations that uncover hidden needs, leading to add-on experiences and stronger satisfaction
- Respond to guest inquiries and special requests with warmth, accuracy, and a concierge-level approach to service
- Leverage mobile devices, self-service kiosks, and property software to deliver seamless, tech-enabled guest experiences
- Accurately verify guest identity, process secure payments, and manage billing with precision
- Maintain accurate records of guest stays, room assignments, and transactions
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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