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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $16.90
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Mental well-being resources
Telehealth resources
401k with employer match
Paid vacation time off
Parental leave
Waterpark passes
Vacation discounts
employee referral incentives
Job Description
Great Wolf Lodge is a renowned chain of indoor water park resorts known for providing memorable and fun-filled family experiences. Operating with a focus on hospitality and guest satisfaction, this company combines the excitement of water-based entertainment with the comforts and amenities of a full-service resort. Their commitment to delivering outstanding guest service is what sets them apart in the hospitality industry. Great Wolf Lodge offers a vibrant work environment that promotes career growth, personal development, and a strong sense of community among its employees, referred to as Pack Members. The company is dedicated to fostering an inclusive culture, offering... Show More
Job Requirements
- Flexibility with schedule, including nights, weekends, and holidays
- successful background check and drug screening
- ability to stand and/or sit for extended periods and to walk, bend, reach, and stoop regularly during a shift
- capable of lifting up to 30 lbs
- comfortable working in a busy, loud, and guest-facing environment with frequent distractions
- ability to speak clearly, listen and respond attentively in a dynamic, fast-paced setting
Job Qualifications
- High school diploma or equivalent
- strong previous customer service and/or sales experience
- demonstrated empathy and a genuine desire to serve others
- enthusiastic, positive, proactive, and dependable
- strong demonstrated teamwork and communication abilities
- demonstrated multitasking and prioritization skills in a fast-paced environment
- experience or ability to learn using mobile technology, front desk software, and self-service kiosks
- able to effectively upsell and cross-sell resort offerings
- strong consultative selling skills with the ability to tailor recommendations in real-time
- ability to build rapport quickly and use storytelling or product knowledge to drive interest
Job Duties
- Welcome and assist guests with check-in and check-out processes using property management systems
- actively boost revenue by confidently promoting lodge offerings and upgrades through consultative, service-driven selling
- engage guests in proactive conversations that uncover hidden needs, leading to add-on experiences and stronger satisfaction
- respond to guest inquiries and special requests with warmth, accuracy, and a concierge-level approach to service
- leverage mobile devices, self-service kiosks, and property software to deliver seamless, tech-enabled guest experiences
- accurately verify guest identity, process secure payments, and manage billing with precision
- maintain accurate records of guest stays, room assignments, and transactions
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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