Guest Service Aide

Marriott International is a globally recognized hospitality company known for its commitment to delivering exceptional guest experiences and fostering a supportive work environment. Among its distinguished brands, JW Marriott stands out as a luxury portfolio consisting of over 100 beautiful properties located in gateway cities and distinctive resort locations worldwide. JW Marriott is renowned for prioritizing its associates' well-being, offering a community-focused work atmosphere, and championing opportunities for training, development, and recognition. The brand's legacy, inspired by its founder J. Willard Marriott, emphasizes innovation, genuine hospitality, and a dedication to excellence, making it an attractive employer for those interested in a career in luxury hospitality.

This position is situated at JW Marriott in Portland, Oregon, a luxury hotel located at 1401 SW Naito Parkway. The role is classified under Rooms & Guest Services Operations, with a non-management, part-time employment status. The position is onsite, reflecting the nature of guest-facing responsibilities.

The role focuses heavily on guest services operations, processing guest check-ins and check-outs with efficiency and accuracy while managing room assignments and handling requests such as late check-outs or room changes. It requires securing payments, issuing and reissuing room keys, coordinating with housekeeping for room status updates, and maintaining excellent communication with guests and other hotel staff. The successful candidate will ensure all transactions reflect accurate billing and maintain thorough documentation of guest information while also managing the telephone switchboard and handling inquiries, requests, and concerns from guests.

The job carries responsibilities such as running daily reports, managing credit card authorizations, arranging transportation for guests, and safeguarding company assets. It emphasizes adhering to company standards in personal appearance, confidentiality, and service excellence. Associates in this role are expected to uphold Marriott's high standards of hospitality by welcoming guests warmly, anticipating their service needs, and providing timely resolution to any issues they face.

This position is ideal for individuals who appreciate creating memorable guest experiences in a luxury hotel setting and who thrive in dynamic, team-oriented work environments. The JW Marriott brand encourages personal development and offers a platform for employees to contribute meaningfully while advancing their careers. Working here means becoming part of a diverse global team valued for their unique backgrounds, talents, and perspectives, reflecting Marriott International's commitment to diversity and inclusion.

Overall, this guest service operations role with JW Marriott offers a unique opportunity to be involved in a respected and globally known hospitality brand, focusing on delivering wonderful hospitality with a forward-thinking approach. Being part of this team means embodying the JW Treatment™, where associates are cared for so they can provide exceptional service to every guest. As a part-time, non-management position, it is suitable for individuals seeking flexible work arrangements within the luxury hotel industry with a focus on delivering personalized guest service.