Guest Service Agents | Hampton Inn Des Moines Airport

The hotel industry is a vibrant and dynamic field where creating memorable guest experiences is paramount. Our hotel stands as a beacon of hospitality, offering guests not only a comfortable place to stay but an immersive experience enriched with local flavor and exceptional service. We pride ourselves on fostering a welcoming environment where every visitor feels valued and cared for. As a growing hotel company, we are committed to excellence, innovation, and a work culture that encourages growth and camaraderie among team members. We understand that each role within our organization contributes critically to our success, and the front office position is no exception. This role is often the first and last point of contact for our guests, making it vital to the entire guest experience.

As a Front Desk Agent at our hotel, you will find yourself at the heartbeat of our establishment. Your role is essential in ensuring that each guest’s journey from check-in to check-out is seamless and enjoyable. You will be the face our guests see first, and the presence you offer will set the tone for their stay. This position requires a happy, outgoing individual who naturally radiates positivity and warmth, someone who can engage with guests and create a welcoming atmosphere. Your responsibilities will include managing guest inquiries, providing detailed information about local attractions, restaurants, entertainment, and sporting events, and addressing the individual needs of our guests with professionalism and care.

This role is multifaceted and fast-paced, demanding clear communication skills and a high level of professionalism. You will utilize various technical tools such as property management systems, databases, and computers to efficiently handle reservations and manage guest accounts. Handling cash transactions responsibly and accurately is also a critical component of the role. We are looking for an individual who is passionate about customer service and can adapt to the dynamic environment, maintaining composure even during busy periods. In addition to desk responsibilities, this role requires physical flexibility, including standing, sitting, lifting up to 50 pounds, walking, bending, and climbing stairs. Given the nature of the hospitality industry, you must be willing and able to work varied schedules that include nights, weekends, and holidays.

In return for your dedication and flexibility, we offer excellent pay, valuable hotel discounts, and the opportunity to be part of a unique and growing hotel company that values its people and their contributions. If you are someone who thrives on interaction, enjoys making guests feel at home, and aspires to build a career in hospitality, this front desk agent position offers a fulfilling and rewarding opportunity to develop your skills and grow within the industry.