Guest Service Agent/Night Audit

Baywood Hotels is a distinguished hospitality company known for its commitment to delivering exceptional guest experiences across a variety of comfortable and inviting hotel properties. With a strong focus on quality, customer service, and maintaining high standards, Baywood Hotels has carved a notable reputation in the lodging industry. Each property under the Baywood brand upholds a consistent set of brand standards aimed at creating a warm and welcoming environment for guests, ensuring their satisfaction from check-in to check-out. The company’s dedication to professional excellence and genuine hospitality makes it a preferred choice for travelers seeking reliability and comfort.\n\nThe Front Desk Agent role at Baywood Hotels entails working primarily overnight audit shifts from 11pm to 7am along with two to three additional shifts as scheduled. This employment opportunity is crucial in maintaining the seamless operation of the front desk during night hours while also supporting other shifts. The Front Desk Agent is responsible for multiple essential functions that contribute to guest satisfaction and operational accuracy. The role demands courteous and efficient service, managing guest registrations, posting charges, handling check-outs, and ensuring adherence to Baywood brand standards. It requires not only excellent communication and multitasking skills but also the ability to handle cash transactions, coordinate guest services, and effectively respond to guest requests or concerns.\n\nFront Desk Agents at Baywood Hotels serve as the first and last point of contact for guests, embodying the 'Baywood Ambassador' spirit through professional appearance, attentive interaction, and a proactive approach to problem resolution. This position also involves monitoring hotel systems, reconciling accounts, managing sundry shop inventory, and supporting emergency procedures when necessary. Furthermore, the role requires the operation of Private Branch Exchange (PBX) equipment, maintenance of franchise terminals, and diligent record keeping of guest and staff interactions to uphold safety and security protocols. Ideal candidates will have previous front desk or customer service experience, preferably in the hospitality industry, alongside certification such as TIPS alcohol server training when applicable. Physical demands include being on your feet for the full shift, occasional bending or lifting up to 40 pounds, and a safe working environment indoors with minimal exposure outdoors.\n\nIn summary, this position offers the opportunity to grow within a reputable hotel brand while enhancing one’s skills in guest services, hospitality operations, and teamwork. Baywood Hotels values attentive, adaptable, and friendly individuals who thrive in a dynamic environment and are committed to delivering the highest standards of service. If you are passionate about hospitality and eager to contribute positively to guest experiences, this Front Desk Agent role is an excellent fit that promises both personal and professional growth.