Job Overview
Employment Type
Full-time
Work Schedule
On-call
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible schedule
Job Description
Daly Seven is a reputable hotel franchise known for its commitment to providing exceptional hospitality experiences to guests. As a well-established brand in the hospitality industry, Daly Seven prides itself on its welcoming atmosphere, attentive service, and dedication to creating memorable stays for all visitors. The hotel chain is recognized for blending comfort, convenience, and charm in its properties, making it a favored choice among travelers for both leisure and business purposes. Daly Seven’s team-oriented culture and focus on guest satisfaction position it as a standout employer within the hotel sector, appealing to professionals passionate about service excellence and community engagement.
The role of a Guest Service Agent at Daly Seven goes far beyond traditional front desk responsibilities. As a crucial ambassador for the brand, a Guest Service Agent not only greets and registers guests but also sets the tone for the entire stay, representing the hotel’s values and commitment to hospitality. This position involves creating seamless, personalized experiences through warm, efficient check-in and check-out procedures, precise handling of reservations, and proactive problem-solving to ensure guest satisfaction. Key responsibilities include acting as a local expert by providing insightful recommendations about attractions, dining, and events, thereby enhancing guests’ visit to the area.
Additionally, the Guest Service Agent plays a vital role in maintaining the operational integrity of the hotel by managing cash transactions accurately, operating various communication systems, and upholding safety and security standards. The agent ensures the lobby and guest areas are pristine and inviting while assisting with setting up amenities such as continental breakfast and coffee service. This role demands a balance of interpersonal skills, organizational ability, and attention to detail, contributing directly to the positive reputation of Daly Seven.
Employment with Daly Seven as a Guest Service Agent primarily involves evening shifts from 3 PM to 11 PM, including on-call duties and weekend work. Ideal candidates will have previous experience in hotel customer service or related fields, excellent communication skills, and proficiency in computer operations. Physical capabilities such as standing for extended periods and handling light lifting are essential to meet the role's demands. Overall, this position offers an excellent opportunity for individuals aspiring to excel in hospitality, develop expertise in guest relations, and be part of a recognized hotel brand dedicated to quality and care.
The role of a Guest Service Agent at Daly Seven goes far beyond traditional front desk responsibilities. As a crucial ambassador for the brand, a Guest Service Agent not only greets and registers guests but also sets the tone for the entire stay, representing the hotel’s values and commitment to hospitality. This position involves creating seamless, personalized experiences through warm, efficient check-in and check-out procedures, precise handling of reservations, and proactive problem-solving to ensure guest satisfaction. Key responsibilities include acting as a local expert by providing insightful recommendations about attractions, dining, and events, thereby enhancing guests’ visit to the area.
Additionally, the Guest Service Agent plays a vital role in maintaining the operational integrity of the hotel by managing cash transactions accurately, operating various communication systems, and upholding safety and security standards. The agent ensures the lobby and guest areas are pristine and inviting while assisting with setting up amenities such as continental breakfast and coffee service. This role demands a balance of interpersonal skills, organizational ability, and attention to detail, contributing directly to the positive reputation of Daly Seven.
Employment with Daly Seven as a Guest Service Agent primarily involves evening shifts from 3 PM to 11 PM, including on-call duties and weekend work. Ideal candidates will have previous experience in hotel customer service or related fields, excellent communication skills, and proficiency in computer operations. Physical capabilities such as standing for extended periods and handling light lifting are essential to meet the role's demands. Overall, this position offers an excellent opportunity for individuals aspiring to excel in hospitality, develop expertise in guest relations, and be part of a recognized hotel brand dedicated to quality and care.
Job Requirements
- Prior hotel brand experience and/or customer service experience preferred
- Excellent verbal and written skills
- Computer proficiency
- Ability to stand for an extended period of time
- Ability to lift up to 10 pounds
- Ability to bend, stoop, and regularly go up and down stairs
Job Qualifications
- Prior hotel brand experience and/or customer service experience preferred
- Excellent verbal and written skills
- Computer proficiency
Job Duties
- Greet guests with warmth, checking them in and out with friendliness, speed, and accuracy
- Be the go-to expert for local attractions, restaurants, and events, using specific publications and maps to provide directions
- Handle guest complaints with professional care and concern
- Promote our franchise membership club and help guests secure future stays at your hotel and other Daly Seven properties
- If our hotel is full, proactively help guests find lodging via referrals
- Maintain accuracy in handling cash, managing the cash drawer, and balancing shift reports daily
- Take and record reservations accurately, verify credit card validity, and stay updated on daily and future reservation status
- Operate the switchboard, master computer operations including shutdown procedures, and maintain the location of the ADA box
- Ensure the lobby and office are clean at all times, and expertly set up the continental breakfast and coffee service
- Act as a vital part of our security team by reporting potential hazards and investigating alleged injuries in the absence of a manager
- Maintain knowledge of emergency procedures, the fire system including shutting off false alarms, and the location of emergency lights and utility cut-offs gas, electric, and water
- Complete Incident Reports for guests or Accident Reports for employees when necessary
Job Criteria
Experience
No experience required
Job Location
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