Guest Service Agent - Waldorf Astoria Washington DC

Waldorf Astoria Washington DC is the newest and highly anticipated luxury hotel located at the epicenter of Washington, D.C., on Pennsylvania Avenue. It occupies the iconic Old Post Office building, which has been reimagined to reclaim its position as one of the city’s premier addresses where all guests are warmly welcomed. With a grand scale of 263 rooms complemented by 38,000 square feet of event space, along with two exquisite restaurants and three bars, this property has become the premier location for Washington D.C.’s most consequential events, groundbreaking meetings, and unforgettable experiences. The hotel merges historic charm with modern luxury, creating an environment of unparalleled elegance and service that befits the nation’s capital. As part of the prestigious Waldorf Astoria collection, this hotel stands as a beacon of sophistication, welcoming business travelers, tourists, and dignitaries alike.

The role of Guest Services Agent on the Front Office team is vital in shaping the exceptional guest experience that Waldorf Astoria is known for. This full-time position requires team members to engage directly with guests by warmly greeting and registering them upon arrival, ensuring the check-in process is seamless and welcoming. Agents will also be responsible for proficiently handling guest check-outs, managing payments, and securing guest satisfaction through attentive service. This role demands an understanding of the hotel’s offerings, including room categories, rates, promotions, and local attractions, enabling agents to expertly address inquiries and recommend hotel services to enhance each guest’s stay.

Working at Waldorf Astoria Washington DC means becoming a part of Hilton’s award-winning hospitality culture. The team embodies core values such as integrity, leadership, teamwork, ownership, and a proactive focus on delivering excellence. Guest Services Agents do more than check in and check out guests—they create memorable and meaningful interactions that illuminate people’s days and contribute to memorable stays.

The position involves working various shifts, including overnights, and requires flexibility to work on weekdays, weekends, and holidays. Medical insurance options are available to support team members and their families. Beyond operational duties, the Guest Services Agent is empowered to use up-selling techniques to promote the hotel’s extensive services and maximize occupancy and revenue.

Hilton’s commitment to team member well-being extends beyond the guest experience, offering exceptional benefits such as discounted travel opportunities, stock purchase programs, paid parental leave, personalized caregiving resources, mental health support, and financial planning options. The company prides itself on fostering an award-winning workplace culture recognized globally for excellence, continuous learning, and career growth.

Joining the Waldorf Astoria Washington DC as a Guest Services Agent provides a unique opportunity to forge a legacy in a landmark location, contributing to a world-class luxury hospitality experience. If you are passionate about hospitality, committed to integrity and service excellence, and eager to be part of a significant new chapter in hospitality history, this role offers a compelling career path with growth potential and unmatched perks.