Job Overview
Employment Type
Temporary
Part-time
Compensation
Hourly
Exact $20.00
Work Schedule
Flexible
Weekend Shifts
Benefits
flexible schedule
Marriott hotel discounts worldwide
DailyPay options
fun and supportive team environment
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) matching
Wellness Support
Life insurance
Disability Coverage
Savings accounts
tuition aid
Travel and lodging perks
Job Description
Residence Inn Boulder - Canyon Blvd is a renowned hotel located in the heart of Boulder, Colorado, offering guests a comfortable and welcoming environment with modern amenities and exceptional services. Known for its scenic location near various hiking trails, dining options, and vibrant summer events, this establishment creates memorable experiences for travelers and residents alike. The hotel prides itself on its commitment to outstanding hospitality, a supportive team culture, and a strong connection to the local community. The Residence Inn operates with a focus on guest satisfaction and convenience, ensuring every visitor enjoys a seamless and pleasant stay.
The Guest Service Agent role at Residence Inn Boulder - Canyon Blvd is an exciting opportunity for a part-time position perfect for college students, seasonal workers, or anyone passionate about hospitality. This position is non-exempt with an hourly pay rate of $20.00, primarily covering the busy summer season from May to August. The job involves greeting guests upon arrival, managing check-in and check-out procedures, verifying payment methods, maintaining accurate guest records through property management systems, and providing comprehensive guest services. As a vital member of the front office team, the guest service agent will ensure smooth operations by coordinating with housekeeping and maintenance, handling reservations, posting charges, and assisting guests with inquiries about local attractions.
Working at Residence Inn Boulder offers flexible schedules, Marriott hotel discounts worldwide, and DailyPay options. The environment is fun and supportive, offering a great way to build hospitality experience while enjoying Boulder’s beautiful surroundings. The role demands excellent customer service skills, strong organizational abilities, and proficiency in handling cash and property management software. Candidates should be prepared for an active workday that includes standing and walking for extended periods, operating computer systems and telephones, and occasionally lifting items weighing up to 10 pounds.
Overall, this position invites energetic, friendly, and dependable individuals who love interacting with diverse guests to elevate their summer work experience while contributing to a renowned hotel brand. It presents a valuable career opportunity to develop essential hospitality skills, connect with travelers worldwide, and grow professionally within a reputable hotel management company offering a range of benefits and growth prospects.
The Guest Service Agent role at Residence Inn Boulder - Canyon Blvd is an exciting opportunity for a part-time position perfect for college students, seasonal workers, or anyone passionate about hospitality. This position is non-exempt with an hourly pay rate of $20.00, primarily covering the busy summer season from May to August. The job involves greeting guests upon arrival, managing check-in and check-out procedures, verifying payment methods, maintaining accurate guest records through property management systems, and providing comprehensive guest services. As a vital member of the front office team, the guest service agent will ensure smooth operations by coordinating with housekeeping and maintenance, handling reservations, posting charges, and assisting guests with inquiries about local attractions.
Working at Residence Inn Boulder offers flexible schedules, Marriott hotel discounts worldwide, and DailyPay options. The environment is fun and supportive, offering a great way to build hospitality experience while enjoying Boulder’s beautiful surroundings. The role demands excellent customer service skills, strong organizational abilities, and proficiency in handling cash and property management software. Candidates should be prepared for an active workday that includes standing and walking for extended periods, operating computer systems and telephones, and occasionally lifting items weighing up to 10 pounds.
Overall, this position invites energetic, friendly, and dependable individuals who love interacting with diverse guests to elevate their summer work experience while contributing to a renowned hotel brand. It presents a valuable career opportunity to develop essential hospitality skills, connect with travelers worldwide, and grow professionally within a reputable hotel management company offering a range of benefits and growth prospects.
Job Requirements
- Previous experience in a hotel front desk or guest service role preferred
- Strong customer service and communication skills
- Proficiency with property management systems and basic office software
- Ability to handle cash transactions
- Excellent problem-solving abilities
- Strong organizational skills
- Ability to work independently
- Flexible schedule including evening, weekend, and holiday shifts
- Ability to stand and walk for long periods
- Ability to lift and carry up to 10 lbs occasionally
Job Qualifications
- Previous experience in a hotel front desk or guest service role preferred
- Strong customer service and communication skills to interact effectively with guests and staff
- Proficiency in using property management systems and basic office software (e.g., Word, Excel)
- Ability to handle cash transactions and perform basic bookkeeping tasks
- Excellent problem-solving abilities to resolve guest issues efficiently
- Strong organizational skills with attention to detail in managing guest reservations and records
- Ability to work independently and follow established hotel policies and procedures
Job Duties
- Greet, register, and assign rooms to guests upon their arrival
- Verify guest credit and establish payment methods for accommodation
- Keep accurate records of room availability and guest accounts using property management systems
- Compute bills, collect payments, and make change for guests
- Perform basic bookkeeping tasks, such as balancing cash accounts
- Issue room keys and provide necessary instructions to bell attendants
- Review accounts and charges with guests during the check-out process
- Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems
- Transmit and receive guest messages using telephones or switchboards
- Coordinate with housekeeping and maintenance staff to address guest-reported issues
- Make and confirm reservations for guests
- Answer inquiries about hotel services, nearby dining, shopping, and entertainment options
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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