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Guest Service Agent - Summer - May - August

Job Overview

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Employment Type

Temporary
Part-time
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Compensation

Hourly
Exact $20.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

flexible schedule
Marriott hotel discounts worldwide
DailyPay options
fun and supportive team environment
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) matching
Wellness Support
Life insurance
Disability Coverage
Savings accounts
tuition aid
Travel and lodging perks

Job Description

Residence Inn Boulder - Canyon Blvd is a renowned hotel located in the heart of Boulder, Colorado, offering guests a comfortable and welcoming environment with modern amenities and exceptional services. Known for its scenic location near various hiking trails, dining options, and vibrant summer events, this establishment creates memorable experiences for travelers and residents alike. The hotel prides itself on its commitment to outstanding hospitality, a supportive team culture, and a strong connection to the local community. The Residence Inn operates with a focus on guest satisfaction and convenience, ensuring every visitor enjoys a seamless and pleasant stay.

The ... Show More

Job Requirements

  • Previous experience in a hotel front desk or guest service role preferred
  • Strong customer service and communication skills
  • Proficiency with property management systems and basic office software
  • Ability to handle cash transactions
  • Excellent problem-solving abilities
  • Strong organizational skills
  • Ability to work independently
  • Flexible schedule including evening, weekend, and holiday shifts
  • Ability to stand and walk for long periods
  • Ability to lift and carry up to 10 lbs occasionally

Job Qualifications

  • Previous experience in a hotel front desk or guest service role preferred
  • Strong customer service and communication skills to interact effectively with guests and staff
  • Proficiency in using property management systems and basic office software (e.g., Word, Excel)
  • Ability to handle cash transactions and perform basic bookkeeping tasks
  • Excellent problem-solving abilities to resolve guest issues efficiently
  • Strong organizational skills with attention to detail in managing guest reservations and records
  • Ability to work independently and follow established hotel policies and procedures

Job Duties

  • Greet, register, and assign rooms to guests upon their arrival
  • Verify guest credit and establish payment methods for accommodation
  • Keep accurate records of room availability and guest accounts using property management systems
  • Compute bills, collect payments, and make change for guests
  • Perform basic bookkeeping tasks, such as balancing cash accounts
  • Issue room keys and provide necessary instructions to bell attendants
  • Review accounts and charges with guests during the check-out process
  • Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems
  • Transmit and receive guest messages using telephones or switchboards
  • Coordinate with housekeeping and maintenance staff to address guest-reported issues
  • Make and confirm reservations for guests
  • Answer inquiries about hotel services, nearby dining, shopping, and entertainment options

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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