Guest Service Agent - Steady Extra (Planet Hollywood LV)

Caesars Entertainment is a globally recognized leader in the hospitality and entertainment industry, renowned for delivering extraordinary experiences to guests. Operating iconic properties such as Planet Hollywood Las Vegas, Caesars Entertainment epitomizes luxury, innovation, and top-tier service in the vibrant city of Las Vegas. The company prides itself on a mission to create spectacular worlds that immerse, inspire, and connect people, upholding core values of blazing the trail, winning together, and committing fully to exceptional service. With a corporate social responsibility initiative called People Planet Play, Caesars demonstrates its dedication to economic development, community upliftment, and the wellbeing of team members and their families.

Planet Hollywood Las Vegas, a flagship property within Caesars Entertainment, features 2,500 beautifully designed guest rooms and suites with stunning views of the city. The hotel includes more than 100,000 square-feet of gaming space, multiple lounges, and a variety of renowned restaurants including Gordon Ramsay BurGR. Known for its energetic atmosphere and modern amenities, Planet Hollywood attracts a diverse clientele seeking memorable experiences in a dynamic environment.

The Guest Service Agent role at Planet Hollywood Las Vegas is vital in ensuring the first and last impressions of guests are positive and seamless. This position is primarily responsible for processing guest check-ins and check-outs, addressing inquiries about the hotel and local attractions, and providing assistance with reservations for dining, entertainment, and other activities. The Guest Service Agent serves as a liaison between the guests and hotel services, striving to anticipate and meet guest needs with a friendly, professional demeanor. This is an on-site, steady extra position designed for individuals who excel in high-volume, guest-facing roles and enjoy delivering personalized service.

Candidates for this role should possess excellent interpersonal and communication skills, with the ability to multitask efficiently under pressure. Proficiency in a second language is an asset, enhancing the ability to serve a diverse guest population. The role demands a high level of professionalism, resilience in a fast-paced environment, and the capacity to maintain an upbeat attitude throughout the shift. The Guest Service Agent must be comfortable handling cash transactions accurately, resolving guest issues with empathy, and working collaboratively with team members to create a welcoming and supportive atmosphere. Additionally, they must be physically able to stand for extended periods and perform specified physical tasks.

Working at Caesars Entertainment means joining a team that values family-style service, where warmth, respect, and genuine connections form the foundation of every interaction. The company offers a dynamic work environment enriched by ongoing opportunities for growth and the chance to contribute to a well-known brand committed to excellence and social responsibility. This role is an excellent opportunity for individuals passionate about hospitality and eager to be part of a world-class team dedicated to creating extraordinary experiences for every guest.