Guest Service Agent - PM Shift

Sonesta International Hotels is the 8th largest hotel company in the United States and is expanding rapidly. The company operates a diverse portfolio of full-service and focused hotels located in major cities across the country and internationally. With over 1000 properties spread across eight countries, Sonesta is recognized for delivering exceptional hospitality experiences that emphasize service with passion and loyalty with purpose. The company's approach is deeply rooted in the human side of hospitality, ensuring that every guest interaction is a memorable and personalized event. This commitment is captured in their motto "Together We Thrive," which embodies their ambition to bring quality, value, and outstanding service to every guest and every stay.

Sonesta's portfolio includes owned, managed, and franchised properties, positioning the company as a leader in the hospitality industry where innovation meets tradition. Their expansive reach and diverse offerings make them a premier destination for travelers seeking comfort, style, and attentive service in every stay.

The role of Guest Services Agent (GSA) at Sonesta International Hotels is a pivotal position within the hotel operations team. The GSA is primarily responsible for ensuring that guests receive superior service the moment they walk through the door. This individual acts as the brand ambassador by being the first point of contact with guests and managing all front desk-related functions efficiently. The position involves managing front desk technology systems and supporting the Operations Manager in daily operations. The GSA’s responsibilities include registering guests, managing room keys, providing detailed information about hotel services, and handling all financial transactions with accuracy and security.

Besides the administrative duties, the Guest Services Agent plays a crucial role in enhancing the guest experience by responding to special requests, promoting hotel amenities, and ensuring compliance with health, safety, and alcohol service regulations. The role requires effective communication and teamwork skills, as the GSA must coordinate with various departments to maintain smooth operations throughout the hotel. The position demands stamina for periods of standing and physical activity, flexibility to work shifts that may include mornings, evenings, weekends, and holidays, and a commitment to upholding the highest standard of hospitality.

Sonesta offers competitive compensation for this role, with a pay range between $22 and $23.50 per hour. They also provide a comprehensive benefits package designed to support the health and financial security of their employees and their families. Benefits include medical, dental, and vision insurance; a health savings account with company match; a 401(k) retirement plan with company contributions; paid vacation and sick leave; educational assistance; paid parental leave; company-paid life insurance; disability insurance coverage; and other employee perks and discounts.

As an equal opportunity employer, Sonesta International Hotels ensures fair consideration for all applicants regardless of race, gender, religion, or other protected characteristics. They encourage qualified applicants with arrest or conviction records to apply, complying with relevant fair chance employment laws. To be considered for employment, candidates must submit a full application including a resume. This comprehensive description highlights the importance of the Guest Services Agent role as both a career opportunity and an opportunity to be part of a renowned and growing hospitality leader.