Guest Service Agent part-time, second shift, weekends

Pyramid Global Hospitality is a prominent hospitality management company recognized for its expansive portfolio comprising more than 200 hotels and resorts across the United States, Caribbean, and Europe. With a workforce exceeding 18,000 associates, Pyramid is distinguished by its commitment to exceptional service, operational excellence, and cultivating long-term partnerships. The company operates multiple divisions, including Benchmark Resorts & Hotels, which showcases distinctive independent properties; Axiom Hospitality, which focuses on European hotel management; and PYRAMIDWORKS, delivering integrated workplace and facilities services. Pyramid maintains corporate offices in Boston, The Woodlands, Texas, and London, ensuring a global presence paired with a hands-on management approach that prioritizes quality and service. The company culture emphasizes respect, support, and empowering associates to grow their careers by offering opportunities to work alongside seasoned leaders, take on challenging assignments, and gain exposure to a wide range of properties, brands, and markets. Recognized by prestigious publications such as USA Today, The Boston Globe, and The Houston Chronicle as a top employer and earning accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, Pyramid Global Hospitality stands as a leader in workplace culture and guest service excellence.

The Wingspread Retreat & Executive Conference Center, located in Racine, Wisconsin, is an exclusive part-time employment opportunity within the Pyramid portfolio. This stunning venue sits along the western shores of Lake Michigan and encompasses three architecturally unique buildings on 36 acres of natural landscape. The original Wingspread building is an iconic creation of famed architect Frank Lloyd Wright, serving as the centerpiece of this historic and inspiring complex. The property also includes a modern 40-room Guest House and a fully equipped conference facility featuring over 15,000 square feet of meeting space certified by the International Association of Conference Centers. Wingspread’s tranquil and beautifully maintained setting provides an extraordinary environment for meetings and events, combining nature's beauty with advanced amenities to foster creativity and problem-solving, continuing a legacy started by the visionary Wright.

The part-time Guest Services Agent role at Wingspread offers a dynamic second-shift schedule including weekends, designed for individuals who thrive in guest-facing positions and want to deliver memorable experiences. The Guest Services Agent is the welcoming face of the resort, responsible for helping guests with their arrival needs, such as unloading luggage, opening vehicle doors, and escorting guests to their rooms while providing detailed information about the resort's amenities and local attractions. This role requires a friendly, engaging personality with excellent communication skills and a genuine desire to make guests feel valued and cared for. Teamwork is essential as agents collaborate to ensure personalized service and maintain the welcoming, organized atmosphere of the lobby and entrance areas. The position offers $15.00 per hour and expects a strong commitment to customer service excellence along with the physical ability to handle the demands of the role, including standing for a full shift and mobility across the property. Individuals interested in hospitality and looking for a rewarding part-time opportunity in a historic and beautiful setting will find this role a perfect fit to begin or advance their hospitality career within a highly respected global company.