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Guest Service Agent (Part-time) | Fairfield Inn by Marriott | West Des Moines, IA
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.75 - $17.50
Work Schedule
Weekend Shifts
Night Shifts
Benefits
excellent pay
hotel discounts
Opportunity for growth
inclusive workplace
employee recognition programs
Job Description
Our hotel stands proudly as a beacon of exceptional hospitality in the heart of the community, providing guests with a memorable and comfortable stay through our dedicated services and welcoming environment. As an integral part of the vibrant hospitality sector, we offer a dynamic workplace where each member of our team contributes to an outstanding guest experience. Our establishment caters to a diverse clientele, ensuring personalized services that meet the unique needs of every visitor, from leisure travelers to business guests. With a commitment to excellence, our hotel prides itself on maintaining high standards in both amenities and customer service,... Show More
Job Requirements
- high school diploma or equivalent
- three to six months of related experience preferred
- excellent communication skills
- ability to work under pressure
- friendly and outgoing personality
- ability to stand, sit, walk, bend, twist, and lift up to 50 pounds
- flexibility to work nights, weekends, and holidays
Job Qualifications
- high school diploma or equivalent
- preferably three to six months of related experience
- excellent interpersonal and communication skills
- ability to handle cash responsibly
- proficiency with computers and property management systems
- ability to work in a fast-paced environment
- willingness to accommodate varying schedules including nights, weekends, and holidays
Job Duties
- greet guests with a warm and friendly attitude
- manage guest check-in and check-out processes efficiently
- provide information about local dining, entertainment, and sporting events
- handle cash transactions accurately and responsibly
- use property management systems and other software tools
- maintain a professional demeanor and clear communication in a fast-paced environment
- resolve guest inquiries and requests promptly and courteously
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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