Guest Service Agent (Part-time)

Rosewood Sand Hill is a distinguished luxury hotel located in Menlo Park, California. Since opening its doors in 2009, this prestigious property has become a celebrated destination for Bay Area executives, entrepreneurs, local residents, and visitors seeking an upscale retreat. Set on 16 acres of beautifully maintained land in Silicon Valley, Rosewood Sand Hill combines historic California ranch-style architecture with fragrant gardens and breathtaking views of the Santa Cruz Mountains to create an inviting and sophisticated environment. With its five-star rating, the hotel offers guests an exceptional experience that blends relaxation, rejuvenation, and exceptional service.

The hotel features 121 well-appointed guest rooms that provide a tranquil oasis where visitors can unwind and recharge. Among its notable amenities, guests enjoy access to the renowned Sense, A Rosewood Spa®, providing a full spectrum of luxurious treatments. Dining options include Madera Restaurant, which serves dishes crafted from the freshest local ingredients, ensuring a superb culinary experience. Whether guests seek serene accommodations, invigorating spa services, or vibrant dining venues, Rosewood Sand Hill caters to a wide array of preferences, delivering a memorable stay.

The current opportunity at Rosewood Sand Hill is for a part-time Bell Person role within the Rooms - Front Office department. This position is fundamental to the guest experience, as it involves welcoming guests upon arrival, handling their luggage, escorting them to their rooms, and providing comprehensive information about the hotel’s services and amenities. The role demands a courteous, safe, and efficient approach, especially in driving and parking guest vehicles. Bell Persons are expected to maintain a thorough knowledge of the hotel’s features and services to address guest inquiries confidently and promptly.

The Bell Person ensures the immediate needs of each guest are met with attentiveness from arrival to departure, helping to foster positive guest relations. Key responsibilities include luggage transportation to and from guestrooms, assisting with room changes, managing lost luggage, and maintaining cleanliness and organization of work areas. Additionally, the role requires good communication skills, as Bell Persons provide directions, explain room functions, and facilitate guest access to hotel amenities.

The position has hourly pay ranging from $20.96 to $23.29, with eligibility for bonuses. Individual salaries are influenced by factors such as experience, luxury hotel background, education, and location. Rosewood Sand Hill values inclusivity and is committed to providing equal employment opportunities to all qualified applicants regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other legally protected attributes.

This part-time Bell Person role offers a unique chance to be part of a world-class luxury hotel team known for its exemplary service standards and elegant ambiance. Successful candidates will have prior hospitality experience, preferably in a similar role, strong attention to detail, an enthusiastic approach to guest service, and the ability to work independently or as part of a team. The role also requires physical stamina for transporting luggage and a valid California driver’s license with a clean driving record to safely operate various vehicle types. Rosewood Sand Hill provides a positive and professional environment where employees can grow within the hospitality industry while contributing to unforgettable guest experiences.