Guest Service Agent (Part-time)

Sunnyvale, CA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $20.96 - $23.29

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

bonus eligibility

Uniform allowance

Professional Development

Job Description

Rosewood Sand Hill is a distinguished luxury hotel located in Menlo Park, California. Since opening its doors in 2009, this prestigious property has become a celebrated destination for Bay Area executives, entrepreneurs, local residents, and visitors seeking an upscale retreat. Set on 16 acres of beautifully maintained land in Silicon Valley, Rosewood Sand Hill combines historic California ranch-style architecture with fragrant gardens and breathtaking views of the Santa Cruz Mountains to create an inviting and sophisticated environment. With its five-star rating, the hotel offers guests an exceptional experience that blends relaxation, rejuvenation, and exceptional service.

The hotel features 121 well-ap... Show More

Job Requirements

High school diploma
Prior hospitality experience
Ability to transport 60 pounds safely
Valid California state driver’s license
Clean driving record
Ability to work part-time hours
Ability to communicate clearly in English
Physically able to perform job duties
Must maintain professionalism and confidentiality
Ability to follow safety and operational procedures

Job Qualifications

Prior hospitality experience, preferably in a similar position
High school diploma
Ability to perform job functions with attention to detail, speed and accuracy
Ability to prioritize, organize and follow-up
Clear thinking, remain calm and resolve problems using good judgment
Follow directions thoroughly
Understand a guest’s service needs
Work cohesively with co-workers as part of a team
Work with minimal supervision
Maintain confidentiality of guest information and pertinent hotel data
Thorough knowledge of all hotel services and amenities
Ability to provide clear directions
Ability to drive all vehicle types
Required to speak, read and write English
Fluency in other languages preferred
Must be able to exert physical effort in transporting 60 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers

Job Duties

Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
Ensure that standards are maintained at a superior level on a daily basis
Maintain complete knowledge of correct maintenance and use of equipment
Use equipment only as intended
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
Maintain positive guest relations at all times
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
Resolve guest complaints, ensuring guest satisfaction
Monitor and maintain cleanliness, sanitation and organization of assigned work areas
Transport guest luggage from the point of arrival at the hotel to their assigned room
Transport guest luggage from current room to reassigned room for room changes
Transport guest luggage from their room to the point of departure from the hotel
Assist in locating guest's lost luggage
Correctly tag, store and retrieve luggage from holding room
Identify and explain hotel facilities and features to guests while escorting them to their room
Identify fire exit closest to guest's room and explain safety features of assigned room
Demonstrate use of room key to guests
Place guest luggage inside room
Identify and explain guest room features including air conditioning/heat units and thermostat controls, telephone, television, clock radio, guest services directory, mini-bar, in room safe, lights, bathroom amenities, valet/laundry services, door lock, ice and vending areas
Offer packing/unpacking service and explain pressing and laundry service
Maintain accurate knowledge of scheduled functions within the hotel to direct guests to correct locations
Relay accurate directions to guests on inquiries of transportation within the local area
Maintain accurate log record of guest calls for Bell Person assistance
Answer Bell Stand telephone within 3 rings using correct greeting and telephone etiquette
Remain in assigned post position, maintaining correct stance
Retrieve guest dry cleaning/laundry from rooms and deliver processed items
Deliver items to guest rooms promptly including messages, mail, faxes, packages, flowers, sundry items requested by guest, gift items
Monitor and maintain appearance of lobby areas and luggage holding room
Polish brass luggage carts and maintain cleanliness of carts
Communicate parking procedures to guests
Assist guests with loading/unloading luggage into and out of their vehicles
Take possession of and park vehicle
Document location of vehicles parked in parking facility
Ensure security of vehicle and its keys
Date/timestamp vehicle parking ticket and file
Retrieve guest vehicle keys from secured location and retrieve guest's vehicle from parking facility
Release vehicle to guest upon proper authorization of claim tickets
Open vehicle doors, assist guest into the vehicle and close doors
All other duties as required

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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