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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.00 - $15.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health Savings Account with Company Match
401(k) retirement plan with company match
paid vacation days
paid sick days
Sonesta Hotel Discounts
educational assistance
Paid parental leave
Company paid life insurance
company paid short term disability insurance
company paid long term disability insurance
Employee perks and discounts
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels is the 8th largest hotel company in the United States and continues to grow rapidly. With a unique blend of full-service and focused hotels in major cities, Sonesta offers a diverse portfolio of owned, managed, and franchised properties, making it a prominent presence in the hospitality industry across the US and beyond. The company operates over 1000 properties in eight countries, demonstrating a strong global footprint. Sonesta's approach to hospitality is deeply rooted in delivering exceptional service driven by human connection, emphasizing passion, loyalty, and meaningful guest experiences. The brand is committed to quality, value, and exceptional... Show More
Job Requirements
- High school diploma or equivalent
- One year of previous hotel experience or retail customer service preferred
- Previous background from the extended stay industry preferred
- Ability to speak, read, and write fluent English
- Professional verbal and written communication skills
- Mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- Problem solving, reasoning, motivating, organizational and training abilities preferred
- Experience with Microsoft Office and Opera systems preferred
- Willingness to obtain ServSafe certification
- May be required to obtain TIPS certification
- Valid driver’s license required
- Frequently standing up, bending, climbing, kneeling, and moving about the facility
- Carrying, lifting or pulling items weighing up to 50 pounds
- Frequently handling objects and equipment
- Standing for extended periods of time
- Willingness to work mornings, evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- One year of previous hotel experience or retail customer service preferred
- Previous extended stay industry experience preferred
- Ability to speak, read, and write fluent English
- Other languages beneficial
- Professional verbal and written communication skills
- Basic math, budgeting, profit/loss, percentage, and variance concepts preferred
- Problem solving, reasoning, motivating, organizational, and training abilities preferred
- Experience with Microsoft Office and Opera systems preferred
- Willingness to obtain ServSafe certification
- May be required to obtain TIPS certification
- Valid driver’s license required
Job Duties
- Deliver on the promise of Sonesta service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
- Register guests, issue room keys, and provide information on hotel services and room location
- Answer phones in a prompt and courteous manner
- Accurately process all cash and credit card transactions including posting charges, completing reports, preparing deposits, and securing assigned bank
- Maintain the security of cash, credit card transactions, and guest information
- Book guest reservations for individuals and/or groups, process cancellations, revisions, and updates
- Upsell rooms where possible to maximize revenue
- Follow the seasonal demand reservation strategy as communicated by hotel management
- Promote teamwork and quality service through daily communication and coordination with other shifts and management
- Service the shoppe and the pour, ensuring guests receive hotel services and products in compliance with local alcoholic beverage laws
- Fulfill guest special requests and ensure proper delivery of guest services
- Issue, control, and release guest safe-deposit boxes
- Comply with federal, state, and local laws regarding health, safety, and alcohol services
- Perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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