Guest Service Agent - Part Time

Warren, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $14.00 - $15.00

Work Schedule

Day Shifts

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Health Savings Account with Company Match

401(k) retirement plan with company match

paid vacation days

paid sick days

Sonesta Hotel Discounts

educational assistance

Paid parental leave

Company paid life insurance

company paid short term disability insurance

company paid long term disability insurance

Employee perks and discounts

Hospital Indemnity insurance

critical illness insurance

accident insurance

Job Description

Sonesta International Hotels is the 8th largest hotel company in the United States and continues to grow rapidly. With a unique blend of full-service and focused hotels in major cities, Sonesta offers a diverse portfolio of owned, managed, and franchised properties, making it a prominent presence in the hospitality industry across the US and beyond. The company operates over 1000 properties in eight countries, demonstrating a strong global footprint. Sonesta's approach to hospitality is deeply rooted in delivering exceptional service driven by human connection, emphasizing passion, loyalty, and meaningful guest experiences. The brand is committed to quality, value, and exceptional hospitality for every guest at every stay, positioning itself as a leader in the hotel industry known for fostering vibrant and welcoming environments.

The Guest Services Agent (GSA) role at Sonesta International Hotels plays a vital part in the overall success and mission of the hotel. As the first point of contact for guests entering the hotel, the GSA represents the Sonesta brand and is responsible for creating positive and lasting impressions. The role requires delivering the Sonesta Service promise in all guest interactions while efficiently handling front desk responsibilities. The GSA will manage front desk technology systems, support the Operations Manager, and maintain in-house guest relations during their shift. This position requires professionalism, attention to detail, and strong communication skills to meet performance objectives. Tasks range from registering guests, processing transactions, managing reservations, and providing information about hotel services to ensuring compliance with security procedures and local laws. The position demands a commitment to teamwork, service excellence, and proactive problem-solving to guarantee that guest needs are fulfilled and their expectations exceeded.

This position offers a wage range of $14 to $15 per hour and provides opportunities for personal and professional growth within a supportive and dynamic work environment. Working as a Guest Services Agent at Sonesta is not only about guest interaction but also about being part of a fast-growing hotel company that values its employees and strives to maintain high standards of hospitality. The successful candidate will embody the Sonesta G.U.E.S.T. standards and contribute to promoting a welcoming atmosphere, ensuring smooth hotel operations, and enhancing guest satisfaction through exceptional service.

Job Requirements

High school diploma or equivalent
One year of previous hotel experience or retail customer service preferred
Previous background from the extended stay industry preferred
Ability to speak, read, and write fluent English
Professional verbal and written communication skills
Mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
Problem solving, reasoning, motivating, organizational and training abilities preferred
Experience with Microsoft Office and Opera systems preferred
Willingness to obtain ServSafe certification
May be required to obtain TIPS certification
Valid driver’s license required
Frequently standing up, bending, climbing, kneeling, and moving about the facility
Carrying, lifting or pulling items weighing up to 50 pounds
Frequently handling objects and equipment
Standing for extended periods of time
Willingness to work mornings, evenings, weekends, and holidays

Job Qualifications

High school diploma or equivalent
One year of previous hotel experience or retail customer service preferred
Previous extended stay industry experience preferred
Ability to speak, read, and write fluent English
Other languages beneficial
Professional verbal and written communication skills
Basic math, budgeting, profit/loss, percentage, and variance concepts preferred
Problem solving, reasoning, motivating, organizational, and training abilities preferred
Experience with Microsoft Office and Opera systems preferred
Willingness to obtain ServSafe certification
May be required to obtain TIPS certification
Valid driver’s license required

Job Duties

Deliver on the promise of Sonesta service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
Register guests, issue room keys, and provide information on hotel services and room location
Answer phones in a prompt and courteous manner
Accurately process all cash and credit card transactions including posting charges, completing reports, preparing deposits, and securing assigned bank
Maintain the security of cash, credit card transactions, and guest information
Book guest reservations for individuals and/or groups, process cancellations, revisions, and updates
Upsell rooms where possible to maximize revenue
Follow the seasonal demand reservation strategy as communicated by hotel management
Promote teamwork and quality service through daily communication and coordination with other shifts and management
Service the shoppe and the pour, ensuring guests receive hotel services and products in compliance with local alcoholic beverage laws
Fulfill guest special requests and ensure proper delivery of guest services
Issue, control, and release guest safe-deposit boxes
Comply with federal, state, and local laws regarding health, safety, and alcohol services
Perform other duties as assigned