Guest Service Agent - Part time

Stonebridge is a renowned hospitality company that operates premium hotels and resorts, providing exceptional guest experiences across their properties. With a strong commitment to excellence in service and operations, Stonebridge has established itself as a leader in the hotel industry, known for its welcoming environment and dedication to guest satisfaction. Their properties are designed to offer modern comforts combined with attentive service, creating a memorable stay for every guest. Located in South San Francisco, California, Stonebridge continues to expand its footprint by hiring enthusiastic professionals who share their passion for outstanding hospitality and customer service.

The Guest Service Agent role at Stonebridge South San Francisco is a key position within the hotel's front office operations. This part-time, non-exempt role reports directly to the Front Office Manager and is instrumental in creating a positive first impression and lasting engagement with each guest. Offering a competitive pay rate of $19.00 per hour, this position combines administrative duties with personalized guest service to ensure seamless check-in and check-out experiences.

As a Guest Service Agent, you will serve as the face of the hotel, greeting guests warmly and efficiently registering them to their rooms. You are responsible for verifying guest credit, managing payment methods, and maintaining accurate records of room availability and guest accounts through advanced property management systems. This role also involves performing financial transactions such as computing bills, collecting payments, and balancing cash accounts, which requires a high degree of integrity and attention to detail.

In addition to handling payments and reservations, the Guest Service Agent acts as a vital communication hub, transmitting and receiving guest messages, coordinating with the housekeeping and maintenance teams, and responding to guest inquiries about the hotel's amenities and the local area. The agent also ensures that guests receive all necessary information, including room key issuance and instructions to bell attendants, contributing to a smooth and enjoyable stay.

Working as part of the front office team, the Guest Service Agent must demonstrate strong organizational skills, excellent problem-solving abilities, and the capacity to work independently under established hotel policies. The position requires proficiency in property management software and basic office applications like Word and Excel. The successful candidate will bring a customer-focused attitude, excellent communication skills, and the ability to handle multiple tasks efficiently in a fast-paced environment.

This role demands flexibility, including availability for evenings, weekends, and holidays, reflecting the dynamic nature of the hospitality industry. The work environment is primarily indoors at the hotel’s front desk and lobby area, with physical requirements such as standing and walking for long periods and the occasional lifting of up to 10 pounds.

Stonebridge values diversity and equal employment opportunities and is committed to providing reasonable accommodations for qualified individuals with disabilities. They support their employees through comprehensive benefits including medical, dental, and vision insurance, paid time off, 401(k) matching, wellness programs, life and disability insurance, savings accounts, tuition aid, and travel and lodging perks. This supportive environment reflects Stonebridge’s dedication to their team members’ well-being and professional development.

Joining Stonebridge as a Guest Service Agent means becoming part of a vibrant team focused on delivering superior guest service and maintaining high standards in hospitality. If you are passionate about creating positive guest interactions and thrive in a customer service environment, this opportunity in South San Francisco offers an excellent platform to advance your career in the hotel industry while enjoying a comprehensive benefits package and a flexible part-time schedule.