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Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $19.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) matching
wellness programs
Life insurance
Disability insurance
Savings accounts
tuition aid
Travel perks
Lodging perks
Job Description
Stonebridge is a renowned hospitality company that operates premium hotels and resorts, providing exceptional guest experiences across their properties. With a strong commitment to excellence in service and operations, Stonebridge has established itself as a leader in the hotel industry, known for its welcoming environment and dedication to guest satisfaction. Their properties are designed to offer modern comforts combined with attentive service, creating a memorable stay for every guest. Located in South San Francisco, California, Stonebridge continues to expand its footprint by hiring enthusiastic professionals who share their passion for outstanding hospitality and customer service.
The Guest Service ... Show More
The Guest Service ... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a hotel front desk or guest service role preferred
- Strong customer service and communication skills
- Proficiency in property management systems and office software
- Ability to handle cash transactions
- Excellent problem-solving abilities
- Strong organizational skills
- Ability to work independently
- Flexible schedule including availability for evening weekend and holiday shifts
Job Qualifications
- Previous experience in a hotel front desk or guest service role preferred
- Strong customer service and communication skills to interact effectively with guests and staff
- Proficiency in using property management systems and basic office software (e.g. Word Excel)
- Ability to handle cash transactions and perform basic bookkeeping tasks
- Excellent problem-solving abilities to resolve guest issues efficiently
- Strong organizational skills with attention to detail in managing guest reservations and records
- Ability to work independently and follow established hotel policies and procedures
Job Duties
- Greet register and assign rooms to guests upon their arrival
- Verify guest credit and establish payment methods for accommodation
- Keep accurate records of room availability and guest accounts using property management systems
- Compute bills collect payments and make change for guests
- Perform basic bookkeeping tasks such as balancing cash accounts
- Issue room keys and provide necessary instructions to bell attendants
- Review accounts and charges with guests during the check-out process
- Post charges for rooms food beverages and services to ledgers manually or via computer systems
- Transmit and receive guest messages using telephones or switchboards
- Coordinate with housekeeping and maintenance staff to address guest-reported issues
- Make and confirm reservations for guests
- Answer inquiries about hotel services nearby dining shopping and entertainment options
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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