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Guest Service Agent | Fairfield Inn by Marriott | West Des Moines, IA
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.75 - $17.50
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
excellent pay
hotel discounts
flexible schedules
Professional growth opportunities
Supportive team environment
Training and development programs
employee recognition initiatives
Job Description
Our client is a distinguished hotel that prides itself on delivering an exceptional guest experience through a dedicated and enthusiastic staff. As a key player in the hospitality industry, this hotel embraces a culture of warmth, professionalism, and genuine care, aiming to create memorable stays for all visitors. Whether guests are traveling for business, leisure, or special events, the hotel is committed to providing a welcoming and comfortable environment that feels like a home away from home. It operates in a vibrant location with proximity to local restaurants, entertainment venues, and sporting events, adding value to every guest interaction. The... Show More
Job Requirements
- high school diploma or equivalent
- able to interact politely and positively with guests and team members at all times
- able to fulfill guest requests in a timely manner including challenging ones
- able to work varying schedules including nights, weekends, and holidays
- able to stand, sit, carry or lift up to 50 pounds, walk, bend, twist, and climb stairs as required
- able to handle cash responsibly
- able to work effectively in a fast-paced environment
Job Qualifications
- high school diploma or equivalent
- at least three to six months of related customer service or hospitality experience preferred
- strong interpersonal and communication skills
- proficiency with property management software and basic computer applications
- ability to remain calm and professional under pressure
- friendly and outgoing personality
- knowledge of local area and attractions is a plus
Job Duties
- greet guests warmly and manage guest check-in and check-out procedures
- provide knowledgeable recommendations about local restaurants, entertainment, and sporting events
- handle cash transactions accurately and responsibly
- use property management systems, databases, and computer tools efficiently
- communicate clearly and maintain professionalism in a fast-paced environment
- assist guests with requests and resolve any issues promptly
- maintain cleanliness and organization of the front desk area
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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