Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Incredible travel perks
Employee Stock Purchase Program
Paid parental leave
Personalized caregiving support
Crisis concierge
Mental Health Resources
Generous Paid Time Off
health and welfare benefits
retirement plans
Job Description
Hilton is a globally recognized leader in the hospitality industry, known for its commitment to delivering exceptional guest experiences across its wide portfolio of world-class hotels. With a rich heritage that embodies warmth and welcoming spirit, Hilton has served over 3 billion guests worldwide and continues to expand its footprint while staying true to its founding vision—to fill the earth with the light and warmth of hospitality. As a top employer featured repeatedly on the World’s Best Workplaces list by Great Place to Work and Fortune, Hilton not only promises guests a memorable stay but also fosters an award-winning workplace culture that values integrity, leadership, teamwork, ownership, and a focus on making a positive impact every day. Joining Hilton means becoming part of a community that supports your growth and well-being across your entire career journey.
As a Guest Service Agent at Hilton, you play a vital role in shaping the guest experience from the moment a guest arrives until their departure. This full-time position centers on delivering a warm and efficient welcome, ensuring smooth check-in and check-out processes, and being a knowledgeable resource for hotel and local area information. Responsibilities include greeting guests, verifying reservations, assigning rooms, issuing keys, and facilitating bell service, as well as processing payments accurately and handling any guest inquiries or concerns with care and urgency. This role demands a passion for hospitality and the dedication to spread warmth and positivity to every guest. Additionally, Guest Service Agents are instrumental in promoting hotel amenities and services through effective up-selling techniques, which contributes to maximizing revenue. Hilton’s work culture emphasizes integrity, leadership, teamwork, ownership, and urgency, reinforcing that every moment in this role has the potential to leave a lasting impact.
Hilton's commitment to its employees extends beyond work with a comprehensive benefits package and programs designed to support physical, mental, and financial well-being. Team Members enjoy competitive perks such as significant travel discounts, employee stock purchase options, paid parental leave, personalized caregiving support, crisis concierge services, mental health resources including free counseling, generous paid time off, and extensive health and welfare plans. These benefits underscore Hilton’s dedication to a supportive and inclusive workplace where employees feel valued and empowered. Those who join Hilton can expect an enriching career experience in a company that values growth, collaboration, and service excellence, making every stay a magical and memorable event for guests and every day a rewarding opportunity for employees.
As a Guest Service Agent at Hilton, you play a vital role in shaping the guest experience from the moment a guest arrives until their departure. This full-time position centers on delivering a warm and efficient welcome, ensuring smooth check-in and check-out processes, and being a knowledgeable resource for hotel and local area information. Responsibilities include greeting guests, verifying reservations, assigning rooms, issuing keys, and facilitating bell service, as well as processing payments accurately and handling any guest inquiries or concerns with care and urgency. This role demands a passion for hospitality and the dedication to spread warmth and positivity to every guest. Additionally, Guest Service Agents are instrumental in promoting hotel amenities and services through effective up-selling techniques, which contributes to maximizing revenue. Hilton’s work culture emphasizes integrity, leadership, teamwork, ownership, and urgency, reinforcing that every moment in this role has the potential to leave a lasting impact.
Hilton's commitment to its employees extends beyond work with a comprehensive benefits package and programs designed to support physical, mental, and financial well-being. Team Members enjoy competitive perks such as significant travel discounts, employee stock purchase options, paid parental leave, personalized caregiving support, crisis concierge services, mental health resources including free counseling, generous paid time off, and extensive health and welfare plans. These benefits underscore Hilton’s dedication to a supportive and inclusive workplace where employees feel valued and empowered. Those who join Hilton can expect an enriching career experience in a company that values growth, collaboration, and service excellence, making every stay a magical and memorable event for guests and every day a rewarding opportunity for employees.
Job Requirements
- High school diploma or equivalent
- Prior experience in hospitality or customer service preferred
- Strong verbal and written communication skills
- Ability to multitask and work efficiently under pressure
- Basic proficiency with computers and point-of-sale technology
- Availability to work flexible hours including nights, weekends, and holidays
- Commitment to providing excellent guest service at all times
Job Qualifications
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Strong communication and interpersonal skills
- Ability to work in a fast-paced, guest-focused environment
- Basic computer skills including familiarity with point-of-sale systems
- Demonstrated ability to handle guest inquiries and resolve issues promptly
- Positive attitude with a passion for hospitality and teamwork
Job Duties
- Deliver a warm welcome by greeting guests, completing the check-in process by verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
- Support efficient check-out by processing guest departures, verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
- Provide hotel and local knowledge by demonstrating comprehensive understanding of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
- Promote hotel services using up-selling techniques to recommend amenities and maximize room and service revenue
- Delight guests by responding to requests, resolving concerns with care and urgency, managing messages and communications effectively
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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