Guest Service Agent - Holiday Inn Express

Drury Hotels, LLC is a reputable and award-winning hospitality company that operates the Holiday Inn Express San Antonio Airport, located at 91 N.E. Loop 410 in San Antonio, Texas. Drury Hotels is widely recognized for its commitment to values that go beyond mere transactions, focusing on creating meaningful experiences and fostering a positive work environment where employees feel valued and supported. Their philosophy centers on doing the right thing, being transparent, and placing a strong emphasis on teamwork and family-like culture within the organization. This approach makes Drury Hotels a great place for individuals seeking not just a job but a place to belong and grow professionally.

Founded on principles of integrity and genuine hospitality, Drury Hotels has earned accolades such as being ranked among Newsweek's America's Greatest Workplaces for 2025. Employees benefit from a culture that values their unique contributions and encourages professional development through mentorships, cross-training, management training, and internal promotions. The company offers flexible scheduling, paid time off, employee discounts, a comprehensive benefits package including medical, dental, vision, life insurance, disability coverage, and retirement benefits like a company-matched 401(k) plan. They also offer quarterly bonus incentives that reward employees up to $3,200 annually in addition to their base salary.

The role available is for a Guest Service Agent at the Holiday Inn Express San Antonio Airport, operated by Drury Hotels. This role is more than just a front desk position; it’s about being the welcoming face of the hotel, creating memorable experiences for guests from check-in to check-out. The Guest Service Agent will be responsible for handling transactions, offering local insights to enhance guest stays, and providing a warm, hospitable atmosphere that reflects the values of Drury Hotels. The position requires someone who is friendly, attentive to detail, and capable of multitasking efficiently in a fast-paced environment.

As a Guest Service Agent, you will engage directly with guests, helping them feel at home by providing excellent customer service with a positive and professional demeanor. Duties include checking guests in and out, managing cash and guest records, resolving issues with a customer-focused approach, and assisting with food and beverage services during breakfast and evening Kickbacks. This role demands strong communication skills, the ability to manage time effectively, and dedication to maintaining high standards of integrity and service.

Joining Drury Hotels means becoming part of a team that values each individual and fosters a collaborative workplace where everyone can thrive. This is a fantastic opportunity for anyone looking to start or advance their career in hospitality, backed by a company that invests in its people and rewards commitment with a competitive benefits package and a supportive work culture. If you are a warm, organized, and motivated individual who enjoys interacting with others and contributing to a memorable guest experience, this role at Drury Hotels is the perfect fit.