Guest Service Agent (Harrah's Hotel)

Caesars Entertainment is a world-renowned hospitality and entertainment company known for its iconic resorts, casinos, and entertainment venues across the globe. With a rich legacy of creating extraordinary experiences, Caesars is dedicated to offering exceptional service, luxurious environments, and unforgettable moments to its guests. The company’s mission, "Create the Extraordinary," drives every aspect of its operations, emphasizing a commitment to excellence, innovation, and community involvement. Their vision focuses on creating spectacular worlds that immerse, inspire, and connect people, underscoring a dedication to magical experiences crafted with precision and care. Caesar’s values, including "Blaze the Trail," "Together We Win," and "All-In on Service," foster a collaborative, inclusive, and service-oriented culture that empowers team members to thrive and deliver outstanding hospitality.

The position being offered is at Caesars Entertainment’s portfolio property in Council Bluffs, which includes Harrah’s Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn. These venues serve the Council Bluffs metropolitan area by providing an exceptional gaming experience, comfortable hotel accommodations with diverse amenities, and versatile meeting and entertainment spaces suitable for a range of events. To support these outstanding services, Caesars is seeking energetic and customer-focused individuals for front desk roles who can embody the company’s mission and values in every guest interaction.

The Front Desk Agent role is pivotal in shaping the guest experience from arrival to departure. Responsibilities include welcoming guests, checking them in and out efficiently, managing reservations, handling cash transactions accurately, and addressing guest inquiries and concerns with professionalism and a warm demeanor. This role requires applicants to communicate clearly in English, function effectively in a dynamic and sometimes noisy environment, and use computer systems confidently for monitoring guest information and processing transactions. The position demands a high level of attentiveness, hospitality, and the ability to navigate confined spaces while standing for extended periods.

Ideal candidates will have a high school diploma or equivalent, basic computer knowledge, and prior front desk or customer service experience, which is preferred but not mandatory. The role involves exposure to environmental factors such as dust, noise, secondhand smoke, temperature variations, and crowds, so adaptability to these conditions is necessary. Caesars upholds a culture of inclusivity, equal opportunity, and team collaboration, promoting a family-style service approach where each team member treats guests and coworkers with genuine care and respect.

Working at Caesars Entertainment means becoming part of a community that values personal and professional development, embracing a framework called "People Planet Play," which supports economic development, well-being, and social responsibility. New hires will go through background screening as part of the onboarding process, ensuring a safe and trusted environment for all team members and guests.

Joining Caesars Entertainment as a Front Desk Agent is an opportunity to contribute to an extraordinary guest experience in a vibrant and supportive workplace. This role offers a fulfilling career path within the thriving hospitality and entertainment industry, backed by a globally recognized brand known for excellence and a passionate focus on service. Candidates ready to make a difference and bring warmth, professionalism, and efficiency to their roles are encouraged to apply and be part of a winning team dedicated to spectacular experiences.