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Guest Service Agent - Harrah's and Hilton Garden Inn, Horseshoe
Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
Caesars Entertainment is a globally recognized leader in the hospitality and gaming industry, committed to delivering extraordinary experiences to guests worldwide. The company operates some of the most iconic casino resorts and hotels, blending world-class gaming, entertainment, and hospitality into one comprehensive offering. At its core, Caesars Entertainment emphasizes a mission to create spectacular worlds that inspire, immerse, and connect guests, ensuring every experience is memorable and extraordinary. With a firm commitment to excellence, innovation, and social responsibility, Caesars fosters a vibrant work culture where team members are empowered to succeed and contribute to positive community impact through their People... Show More
Job Requirements
- Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality
- High school graduate or equivalent
- Basic computer knowledge
- Excellent guest communication skills
- Previous computer and front desk experience preferred
Job Qualifications
- High school graduate or equivalent
- Previous computer and front desk experience preferred
- Excellent guest communication skills
- Basic computer knowledge
Job Duties
- Checking guests in and out of the hotel
- Standing and maneuvering in confined area
- Greeting and conversing with customers in English
- Speaking clearly and communicating with guests in noisy environment
- Responding to visual and oral signals
- Using color monitors on computer screens
- Addressing concerns and questions
- Giving friendly, excellent service
- Processing cash transactions accurately
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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