Guest Service Agent - Harrah's and Hilton Garden Inn, Horseshoe

Caesars Entertainment is a globally recognized leader in the hospitality and gaming industry, committed to delivering extraordinary experiences to guests worldwide. The company operates some of the most iconic casino resorts and hotels, blending world-class gaming, entertainment, and hospitality into one comprehensive offering. At its core, Caesars Entertainment emphasizes a mission to create spectacular worlds that inspire, immerse, and connect guests, ensuring every experience is memorable and extraordinary. With a firm commitment to excellence, innovation, and social responsibility, Caesars fosters a vibrant work culture where team members are empowered to succeed and contribute to positive community impact through their People Planet Play program.

Within Caesars Entertainment's portfolio are properties such as Harrah's Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and Hilton Garden Inn—all of which serve the Council Bluffs metro area with diverse amenities. These venues feature two major casino properties delivering premier gaming experiences, complemented by two hotels offering refined accommodations and various amenities, alongside convention, meeting, and entertainment spaces suitable for events large and small. These properties collectively embody Caesars' dedication to hospitality excellence, catering to guests' needs across gaming, lodging, dining, and event services.

The Guest Service Agent role at Harrah's and Hilton Garden Inn, Horseshoe is an integral position that plays a vital part in embodying Caesars Entertainment's mission and values on the front lines of guest interactions. As a Guest Service Agent, you are the first point of contact for guests arriving or departing, providing seamless check-in and check-out services while delivering outstanding customer care. This position requires excellent communication skills, the ability to operate in dynamic and sometimes noisy environments, and proficiency in handling cash transactions accurately. The role demands a high level of professionalism, attentiveness, and a welcoming demeanor to enhance the guest experience from start to finish.

Working in this on-site role located in Council Bluffs, Iowa, you will perform duties such as managing guest inquiries, addressing concerns or questions promptly, and maintaining composure and clarity in communication under busy conditions. The ability to use color computer monitors and various front desk software systems is essential, along with standing and maneuvering in confined working areas. Previous experience in computer operation and front desk functions is preferred, along with a high school diploma or equivalent. This position values individuals who can deliver friendly, excellent, and personalized service that resonates with Caesars' core values: Blaze the Trail, Together We Win, and All-In on Service.

Caesars Entertainment equally prioritizes safety and equality, requiring background checks as part of the onboarding process and maintaining a strict non-discrimination policy. The company actively engages in providing reasonable accommodations for individuals with disabilities or religious needs, fostering an inclusive work environment where diversity is celebrated, and employee growth is supported. Employees at Caesars are offered not only exciting career opportunities but also the chance to be part of a close-knit team focused on mutual respect, support, and genuine connections with each guest and colleague.

Joining Caesars Entertainment as a Guest Service Agent means becoming part of a renowned hospitality brand that values teamwork, warmth, and excellence in service. This role offers an exciting pathway for individuals passionate about hospitality and guest relations to grow their careers within a dynamic and progressive organization. The shared family-style approach to service nurtures a workplace culture where each team member contributes to creating extraordinary experiences daily, helping guests feel valued and cared for throughout their stay.