Guest Service Agent - Full Time (Weekend Must)

TownePlace Suites and Fairfield Inn Haverhill are well-established hotel brands known for providing comfortable and convenient accommodations for travelers in Haverhill, MA. Both hotels emphasize quality service and guest satisfaction, catering to business professionals, families, and tourists. These hotels offer a range of amenities designed to enhance the stay experience, including spacious rooms, complimentary breakfast options, fitness centers, and easy access to local attractions and business districts. Committed to delivering a welcoming environment, TownePlace Suites and Fairfield Inn prioritize customer service and hospitality, making sure every guest feels valued and at home during their visit.

We are currently seeking a friendly and customer service-focused Guest Service Agent to join our dedicated team at TownePlace Suites and Fairfield Inn Haverhill. This full-time position is essential to maintaining the high standards of guest satisfaction for which our hotels are known. As a Guest Service Agent, you will play a pivotal role in the first impression guests have of our hotels. Your primary responsibilities will include facilitating guest registration, managing reservations efficiently, and providing accurate and helpful information about the hotels' services as well as the surrounding local area.

The ideal candidate will have a strong passion for customer service and previous experience in service-related roles. This position offers the opportunity to engage directly with a diverse range of guests, ensuring their needs are met with warmth and professionalism. Your ability to handle multiple requests, problem-solve, and communicate clearly will make you an invaluable asset to our team. Additionally, working in a dynamic environment, you will develop and refine interpersonal skills that are essential for a successful career in hospitality. This role not only demands attention to detail but also the ability to work collaboratively with colleagues to provide seamless guest experiences.

Joining TownePlace Suites and Fairfield Inn Haverhill as a Guest Service Agent means becoming part of a respected hospitality group that values dedication, teamwork, and the continuous pursuit of excellence. While this position is full-time, it offers a rewarding opportunity to contribute meaningfully to the reputation and success of two prominent hotel brands in the region. Competitive compensation and the chance to grow professionally within our company are part of the benefits of this rewarding role.