Guest Service Agent - Full Time (PM Shift)

TownePlace Suites and Fairfield Inn Haverhill are part of a well-known hospitality group dedicated to providing exceptional lodging experiences for travelers visiting Haverhill, Massachusetts. These hotels offer comfortable accommodations with a focus on convenience, customer satisfaction, and quality service. Each establishment prides itself on combining the warmth of a welcoming atmosphere with modern amenities designed to make every guest's stay enjoyable and memorable. With a reputation rooted in hospitality excellence, these hotels cater to business travelers, families, and tourists alike, ensuring that all guests receive personalized attention and a high standard of care throughout their visit.

We are currently seeking a friendly, customer service-oriented Guest Service Agent to join our team at TownePlace Suites and Fairfield Inn Haverhill. This is a full-time position located in Haverhill, MA, ideal for candidates who have a passion for the hospitality industry and enjoy interacting with diverse groups of people. In this role, you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area, helping to create a seamless and welcoming experience from check-in to check-out.

The Guest Service Agent acts as the initial point of contact for guests, playing a critical role in setting the tone for their entire stay. Responsibilities also include addressing guest inquiries, resolving issues promptly and efficiently, and ensuring that all hotel policies are communicated clearly. Success in this role requires excellent communication and interpersonal skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

This opportunity is not only a chance to contribute to the positive reputation of TownePlace Suites and Fairfield Inn Haverhill but also a stepping stone for individuals looking to build a career in the hospitality sector. The hotels offer supportive management and a team-oriented culture where your effort and dedication are valued and rewarded. Join us and become part of a dynamic team committed to creating memorable guest experiences through outstanding customer service and operational excellence.