Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Incredible travel perks
Employee Stock Purchase Program
Paid parental leave
Personalized caregiving support
Crisis concierge
Mental Health Resources
Generous Paid Time Off
health and welfare benefits
Financial security plans
Job Description
Hilton is a globally renowned hospitality company that has been a leader in the industry for decades. Known for its commitment to filling the earth with the light and warmth of hospitality, Hilton operates a vast portfolio of world-class hotel brands that cater to millions of guests worldwide. With its consistently award-winning workplace culture, Hilton is celebrated as a Great Place to Work and recognized on the World’s Best Workplaces list by Fortune. Hilton is dedicated not only to delivering exceptional guest experiences but also to fostering a positive, supportive environment for its team members. The company takes pride in its values centered around integrity, leadership, teamwork, ownership, and urgency—qualities that guide every team member toward success and positive impact in their roles.
Join Hilton as a Guest Service Agent, a vital role that goes beyond the typical check-in and check-out processes. As a Guest Service Agent, you will be the first friendly face guests encounter when arriving at the hotel, and the warm goodbye they receive upon departure. Your role involves ensuring a seamless stay experience by managing guest arrivals and departures efficiently, assisting with inquiries, resolving concerns promptly, and promoting the full range of hotel services to maximize guest satisfaction and hotel revenue. This position is customer-focused and demands a genuine passion for hospitality, excellent communication skills, and the ability to multitask in a fast-paced environment.
In this full-time position, you will operate within Hilton’s supportive work culture that invests heavily in employee wellbeing. Hilton offers extensive benefits that include travel perks, stock purchase programs, parental leave, mental health resources, and financial security plans to support your overall quality of life. As a key ambassador of Hilton’s brand, you will have opportunities to grow professionally and personally while contributing to a welcoming atmosphere that makes every guest’s stay memorable. Embrace the chance to join a global leader that values your role in spreading hospitality’s light and warmth, all while building a meaningful career within a company that cares about its people and the future of travel.
Join Hilton as a Guest Service Agent, a vital role that goes beyond the typical check-in and check-out processes. As a Guest Service Agent, you will be the first friendly face guests encounter when arriving at the hotel, and the warm goodbye they receive upon departure. Your role involves ensuring a seamless stay experience by managing guest arrivals and departures efficiently, assisting with inquiries, resolving concerns promptly, and promoting the full range of hotel services to maximize guest satisfaction and hotel revenue. This position is customer-focused and demands a genuine passion for hospitality, excellent communication skills, and the ability to multitask in a fast-paced environment.
In this full-time position, you will operate within Hilton’s supportive work culture that invests heavily in employee wellbeing. Hilton offers extensive benefits that include travel perks, stock purchase programs, parental leave, mental health resources, and financial security plans to support your overall quality of life. As a key ambassador of Hilton’s brand, you will have opportunities to grow professionally and personally while contributing to a welcoming atmosphere that makes every guest’s stay memorable. Embrace the chance to join a global leader that values your role in spreading hospitality’s light and warmth, all while building a meaningful career within a company that cares about its people and the future of travel.
Job Requirements
- High school diploma or equivalent
- Experience in customer service or hospitality preferred
- Ability to work flexible hours including weekends and holidays
- Strong communication skills
- Proficiency with basic computer systems
Job Qualifications
- High school diploma or equivalent
- Previous customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to use point-of-sale systems
- Good problem-solving abilities
Job Duties
- Deliver a warm welcome by greeting guests and completing check-in
- Support efficient check-out by processing departures and payments
- Provide hotel and local knowledge to assist guest inquiries
- Promote hotel services through up-selling techniques
- Respond to guest requests and resolve concerns promptly
Job Criteria
Experience
No experience required
Job Location
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